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500 - Internal server error - book now
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Universal booking and reservations component for Joomla!.

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TOPIC: 500 - Internal server error - book now

500 - Internal server error - book now 12 years, 4 months ago #31230

Error Message;

500 - Internal server error.
There is a problem with the resource you are looking for, and it cannot be displayed.

---------------

I am getting this error message when I click 'Make A Reservation' from the object list view. I have been trying to resolve this for about 4 hours now and have tried many different things including the below;

• Cleaning cache, CSS, JS
• Cache on/off
• Check in all files
• Purge expired cache
• Debug on/off
• Session handler on/off

The below is my current set up

• ARTIO 1.4.1
• Joomla 2.5.6
• PHP 5.3.11
• IIS 7.0
• Browsers Firefox & IE 8
• Search engine friendly URL’s
• URL rewriting is disabled
• Add suffix to URL is disabled

This site is overdue so a speedy response and resolution would be much appreciated.
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Re: 500 - Internal server error - book now 12 years, 4 months ago #31234

  • jitr
  • OFFLINE
  • ARTIO Support
  • Posts: 1432
Hello, I found here support.microsoft.com/kb/942031 description of this issue (Error message 7). There is Resolution 7.
ARTIO Support Team
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Re: 500 - Internal server error - book now 12 years, 4 months ago #31470

That did not resolve the issue. The IsapiModule that has the path of *.dll was actually disabled after enabling it I get the same error.

Also – ‘This problem occurs because the handler mapping for the requested resource points to a .dll file that cannot process the request. To resolve this problem, see Resolution 7.’ – What DLL does ARTIO booking require?

This system need to be live by Sunday 8th of July so I need urgent assistance. If you e-mail me I can give you access to the Admin area to assist with resolving this.
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Re: 500 - Internal server error - book now 12 years, 4 months ago #31476

Support can you please help me resolve this issue?
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Re: 500 - Internal server error - book now 12 years, 3 months ago #31543

  • jitr
  • OFFLINE
  • ARTIO Support
  • Posts: 1432
In this article they write:

For example, .asp files should map to the %windir%\system32\inetsrv\asp.dll file.


Booking is writed in PHP. It should be something like:

%windir%\system32\inetsrv\php.dll
ARTIO Support Team
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