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Internal Server Error
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TOPIC: Internal Server Error

Internal Server Error 8 years, 4 months ago #25430

Any button type I create with Artio Vm e ticket has this error:

Internal Server Error
The server encountered an internal error or misconfiguration and was unable to complete your request.

Please contact the server administrator and inform them of the time the error occurred, and anything you might have done that may have caused the error.

More information about this error may be available in the server error log.


--------------------------------------------------------------------------------

Apache Server at www.comedycave.com Port 443



Any Ideas what to do.
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Re: Internal Server Error 8 years, 4 months ago #25626

No buttons are working. I get this error

Internal Server Error
The server encountered an internal error or misconfiguration and was unable to complete your request.

Please contact the server administrator and inform them of the time the error occurred, and anything you might have done that may have caused the error.

More information about this error may be available in the server error log.


--------------------------------------------------------------------------------

Apache Server at www.comedycave.com Port 443


What should I do? Do I need to pay for support? I had hopped that the forum would have helped with this problem so I can wright a possitive review.
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Re: Internal Server Error 8 years, 4 months ago #25654

  • jaku
  • OFFLINE
  • Posts: 2697
Hello,
what you mean by "button type"?

Also, please, check the server error logs as adviced in the error message to see, if there is any additional clue about the error reason.

Internal server error usually relates to server configuration problem rather then to the PHP, but it also might be some combination of such problems.

You can also attach screenshot of where it happens. Please make sure to do it so that the URL of the link causing the problem is also visible from it.

Also please attach information about what version of PHP, Joomla, VirtueMart and VM e-Ticket you are using.
ARTIO Support Team
Last Edit: 8 years, 4 months ago by jaku.
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Re: Internal Server Error 8 years, 4 months ago #25703

Button type is creating a button with joomla. (Standard practise) by going to menu in the back end, creating new button and creating the type, and from the artio vm eticket tree selecting the type you want ie. check ticket default layout.

None of these work from the artio tree and get the error

Internal Server Error

The server encountered an internal error or misconfiguration and was unable to complete your request.

Please contact the server administrator and inform them of the time the error occurred, and anything you might have done that may have caused the error.

More information about this error may be available in the server error log.

Apache Server at www.comedycave.com Port 443


We are using Godaddy linux economy hosting and therefor error logs are not available with that hosing plan. I have contacted godaddy about possible solution for viewing the error logs

We are using PHP 5.2, Joomla 1.5 and VM eticket 1.0.0 , Virtumart 1.1.9

Button URL is
www.comedycave.com/index.php?option=com_...ickets&Itemid=74
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Re: Internal Server Error 8 years, 4 months ago #25736

  • jaku
  • OFFLINE
  • Posts: 2697
Hello,
I am afraid that without more detailed logs, we are unable to say anything closer. Please, try to get the logs.

In general, there may be some PHP module missing or code conflict, server misconfiguration, some redirect problem... there is quite a lot of possibilities.
ARTIO Support Team
Last Edit: 8 years, 4 months ago by jaku.
The topic has been locked.

Re: Internal Server Error 8 years, 3 months ago #26595

It turned out to be the VM random products module interfering with the Artio Buttons. Since the Artio buttons are for administrators only I set the VM random products module to only certain public pages and now everything is OK. This was discovered by the support at Artio. Thank you again.
This 500 internal server error was not displayed in the error logs.
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