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TOPIC: Waiting for key

Waiting for key 17 years, 3 months ago #1253

How long does it take to get the download key?

I was pretty anxious to get SEF URL's working for virtuemart so I purchased the extension yesterday and still haven't received it.

I assumed that I could download it as soon as purchased but this seems not to be the case.

Thanks
Phill.

Re:Waiting for key 17 years, 3 months ago #1255

Got it now, Thanks

Re:Waiting for key 17 years, 3 months ago #1256

  • miun
  • OFFLINE
  • A pesimist is just a well-informed realist.
  • Posts: 563
Hello,

the download ID is sent as soon as your payment is confirmed.

Tracking your order:
Your made the order on 2007-01-11 09:23:15.
The payment was confirmed and the download ID sent on 2007-01-11 09:24:14.

If you have not received it, please make sure it was not filtered by some spam/antivirus system at your mailserver.

Today, on 2007-01-12 10:18:01 we have resent the download ID to you. If you still have problems, please contact us again.

Best regards,
Michal Unzeitig
ARTIO Support Team

Re:Waiting for key 17 years, 3 months ago #1257

I had received the Pending Status instantly, just not anything else.

I have no filtering.

But i have it now, Thanks.
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