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Problem with Extension K2 Joomsef
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TOPIC: Problem with Extension K2 Joomsef

Problem with Extension K2 Joomsef 9 years, 8 months ago #34574

Hello, I'm sorry for my English, I speak French ...

how I never received a reply to my emails last week I came to the forum hoping to find an answer to my problem:

I just buy the K2 extension JoomSEF 4 and when I want to use this extension is the message I received in Joomla:

Can not upgrade, website URL Does not match with customer database. Request cam from: coin-beaute.com/2013, registered URL is: beaute.com corner. If you think you shoulds not get this message, please, contact Tato emailová adresa je chráněna před spamboty, abyste ji viděli, povolte JavaScript and Provide proper site URL and your order ID.

In fact, I wanted to install this extension for my new site coin-beaute.com. As this site is joomla 1.5 version I work for an upgrade to joomla 2.5 from this address coin-beaute.com/xxxx.

When I placed an order for the extension I entered the following url: www.coin-beaute.com, so when I want to use the extension on coin-beaute/xxxx, it does not work ... What should I do to remedy this situation quickly?

Thank you for your help
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Re: Problem with Extension K2 Joomsef 9 years, 8 months ago #34577

  • dajo
  • OFFLINE
  • Posts: 5069
Hi,
You can use the following service to change your registered URL:
www.artio.net/e-shop/support-services/pr...-registration-change

You can enter two URLs, one for the main website (Site URL) and one for testing (Testing URL).
www part shouldn't be a problem, but make sure to use correct Joomla installation directory (so make sure that the /2013 is present in your testing URL).
ARTIO Support Team
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Re: Problem with Extension K2 Joomsef 9 years, 8 months ago #34578

but once my new website will be completed in the /2013 and I will transfer the files to the root of my site coin-beaute.com is that the urls changed in section 2013/ still work on the coin-beaute.com real site?
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Re: Problem with Extension K2 Joomsef 9 years, 8 months ago #34579

  • dajo
  • OFFLINE
  • Posts: 5069
That's why you can register two URLs. Just set your Site URL to coin-beaute.com and your Testing URL to coin-beaute.com/2013. That way you can prepare and test your website on Testing URL and once it's ready and you move it to root, it will be already registered as the Site URL.
ARTIO Support Team
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Re: Problem with Extension K2 Joomsef 9 years, 8 months ago #34580

and it is not possible to simply add my url test without paying for this new addition ... I just forgot to'' indicated in the purchase of the expansion? As the primary address remains the same ...
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Re: Problem with Extension K2 Joomsef 9 years, 8 months ago #34583

this is not possible if I understand well?
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