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Problems with downloads at Joomla-Experts
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TOPIC: Problems with downloads at Joomla-Experts

Problems with downloads at Joomla-Experts 12 years, 11 months ago #22850

Hi, I can't find another, more appropriate place to post this as the Support Forum link at joomla-experts.net sent me to this forum, so apologies if this is the wrong place.

Yesterday, I purchased JE Comparison Chart (order 211) but the download link is broken (as, by the way, are the demo and free trial links). See attached screenshot.

I sent an email immediately using the contact form at joomla-experts.net, but have not yet received a reply.

I would appreciate either the correct link or a refund.

cheers,
nascent
Attachments:
Last Edit: 12 years, 11 months ago by nascent. Reason: screenshot not attached
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Really not a happy customer now 12 years, 11 months ago #23045

Ok, it's over a week now and no contact, no refund, no download - nothing.
An error, I can understand and a all I asked was for a resolution to a broken download. it appears that you are not at all interested.
My advice to other potential purchasers - steer well clear.
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Re: Really not a happy customer now 12 years, 11 months ago #23053

  • jaku
Hello,
we will check what is going on at Joomla-Experts. And sorry for late reply, but we had 2 days national holiday this week.
Last Edit: 12 years, 11 months ago by .
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Re: Really not a happy customer now 12 years, 11 months ago #23054

  • jaku
Hello,
if you are logged in at Joomla-Experts, then with your order, you should be able to access
www.joomla-experts.net/downloads/je-comp...charts-members-only/
where the component is available for download.
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Re: Really not a happy customer now 12 years, 11 months ago #23137

Hi Jan,
Thanks for your reply.
However, I am still getting the message "The file is not available on the server".
I am logged in and in the Downloads area, but the file is not there.

Also can't seen to attach a screenshot here today

Attachment screenshot2.gif not found

Last Edit: 12 years, 11 months ago by nascent.
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Re: Really not a happy customer now 12 years, 11 months ago #23140

  • jaku
Hello, ok, I will mail the file to you.
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