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Support forum for users using free edition of JoomDOC. These forums are mainly for mutual help between users.

NOTE: Due to our capacity limitations, ARTIO does not monitor this forum category regularly. If you want direct support from ARTIO, please start a ticket at Support Dashboard. If you have no support ticket available, you need to purchase it.
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TOPIC: Documents older than one year are not opening

Documents older than one year are not opening 11 years, 3 months ago #46532

  • kh.click
  • OFFLINE
  • Posts: 4
We are using JoomDoc 3 std open source free edition,

Recently noticed that old documents are not downloadable!

Browser keep loading and loading then we get "Connection reset by peer" error!

So what could be the reason, new documents are fine but documents uploaded older than a year are having this!

Appreciate your valuable support.

Thanks
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Re: Documents older than one year are not opening 11 years, 2 months ago #46554

  • kh.click
  • OFFLINE
  • Posts: 4
Would anyone give me a clue?

Appreciate your valuable cooperation.
The topic has been locked.

Re: Documents older than one year are not opening 11 years, 2 months ago #46556

  • mitk
Hello,

if you wait an assistance from Artio team, please, send us a Support ticket - it can be found in your Artio user account -> left panel -> Support.
The topic has been locked.

Re: Documents older than one year are not opening 11 years, 2 months ago #46557

  • kh.click
  • OFFLINE
  • Posts: 4
Hi mitk,

Thank you for your valuable response,

When I try to open a new ticket it asked me to purchase the support tickets!

I am using open source edition, that's why I post my issue here..
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Re: Documents older than one year are not opening 11 years, 2 months ago #46559

  • jitr
  • OFFLINE
  • ARTIO Support
  • Posts: 1430
Hello, could you get us access to your site with Joomla? We would like to check it out. Please send the access to Tato emailová adresa je chráněna před spamboty, abyste ji viděli, povolte JavaScript . In the message please place this topic URL.
ARTIO Support Team
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Re: Documents older than one year are not opening 11 years, 2 months ago #46569

  • jitr
  • OFFLINE
  • ARTIO Support
  • Posts: 1430
Hello, the issue happens when you click download document or when you show document list or detail?
ARTIO Support Team
The topic has been locked.
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