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Documents older than one year are not opening
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TOPIC: Documents older than one year are not opening

Documents older than one year are not opening 4 years, 5 months ago #46532

We are using JoomDoc 3 std open source free edition,

Recently noticed that old documents are not downloadable!

Browser keep loading and loading then we get "Connection reset by peer" error!

So what could be the reason, new documents are fine but documents uploaded older than a year are having this!

Appreciate your valuable support.

Thanks
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Re: Documents older than one year are not opening 4 years, 5 months ago #46554

Would anyone give me a clue?

Appreciate your valuable cooperation.
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Re: Documents older than one year are not opening 4 years, 5 months ago #46556

  • mitk
  • OFFLINE
  • Posts: 696
Hello,

if you wait an assistance from Artio team, please, send us a Support ticket - it can be found in your Artio user account -> left panel -> Support.
ARTIO Support Team
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Re: Documents older than one year are not opening 4 years, 5 months ago #46557

Hi mitk,

Thank you for your valuable response,

When I try to open a new ticket it asked me to purchase the support tickets!

I am using open source edition, that's why I post my issue here..
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Re: Documents older than one year are not opening 4 years, 5 months ago #46559

  • jitr
  • OFFLINE
  • ARTIO Support
  • Posts: 1432
Hello, could you get us access to your site with Joomla? We would like to check it out. Please send the access to Diese E-Mail-Adresse ist gegen Spambots geschützt! Du musst JavaScript aktivieren, damit Du sie sehen kannst. . In the message please place this topic URL.
ARTIO Support Team
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Re: Documents older than one year are not opening 4 years, 5 months ago #46569

  • jitr
  • OFFLINE
  • ARTIO Support
  • Posts: 1432
Hello, the issue happens when you click download document or when you show document list or detail?
ARTIO Support Team
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