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VM Invoice Orders and values not editiable
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TOPIC: VM Invoice Orders and values not editiable

Re: VM Invoice Orders and values not editiable 7 years ago #39822

  • maju
  • OFFLINE
  • Posts: 1108
1 line order is order with one type of product?
But if I test it, there is no problem also with more products in order. Just modify price for 1st product and recompute its prices. Then you can modify prices for 2nd product and recompute its prices. Every product line has its own button to recompute.

It is same with shipping and payment methods.
ARTIO Support Team
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Re: VM Invoice Orders and values not editiable 7 years ago #39835

Hi Maju

Sorry on my system it's different - I can only modify and save 1st product line.

Lines 2, 3 or more and the shipping lines cannot be modified and saved.

Please can you help!
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Re: VM Invoice Orders and values not editable 7 years ago #39960

Dear Anyone at VMInvoice

Please can someone help me resolve why we cannot modify prices or taxes AND SAVE THESE TO AN ORDER for lines 2 onwards on an order and to the delivery/shipping charges.

The recompute button is there but when you click on it, it does nothing and changes to costs and taxes are not updated to the order.

Perhaps this is a set-up issue with my VM - but I cannot resolve this without some help from you guys.

NB I've upgraded today to VM Invoice 2.0.26 but the problem still remains.

Note we did not have this problem with Version 2.0.24 and it used to work like a dream. Now it does not work anymore and editing and amending orders was the main reason for purchasing it in the first place.

I originally posted this query a number of weeks ago and still I have not received a resolution!!!
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Re: VM Invoice Orders and values not editiable 7 years ago #39961

Further to my earlier post today - I've read the documentation on "Taxes & VM Invoice" It is reproduced below:

3.6.4. PRODUCT TAXES

Product, shipping and payment (in VM2) tax information constsis of two elements.

First is Tax rate select box. Available taxes are taken from VirtueMart and "guessed" based on information stored at order (using Tax rate tolerance defined in config). If no available tax rate match stored tax amount, it is selected "-other-" option. That can happen for example if item uses discount (VM1) or multiple taxes are applied to product (VM2). In that case, Tax amount value is not calculated after clicking "Recompute".

Second is real tax amount. That is value stored in database in VM2 or simply computed by deduction of net price from gross in VM1. If list is recalculated, tax amount is computed from product Net price multiplied by selected Tax rate (if is not selected "-other-").


Does this give us a clue as to what might be going on - Within VM2 we calculate taxes by deducting the amount of tax from the gross value for products. Delivery costs are entered within VM as a net value and tax is added on.

This wasn't a problem with version 2.0.24 but maybe the documentation has been updated for version 2.0.26?
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Re: VM Invoice Orders and values not editiable 6 years, 11 months ago #40181

  • jaku
  • OFFLINE
  • Posts: 2697
Hello,

if I understand this right and you only have problem with 2nd and additional products, then I would expect there might be some JS error or something. This does not sound like a logics problem.

1) what browser are you using?
1b) did you try in different one?
2) do you see any errors in browser error console?
ARTIO Support Team
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Re: VM Invoice Orders and values not editiable 6 years, 11 months ago #40269

Dear Jaku

Thanks for your response....
We are using Chrome, and Firefox and Internet Explorer - all exhibit the same problem.

There are no browser errors at all,,,,

Please can you work more on this as it still doesn't allow us to edit order lines or amend values
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