To the support guys at Artio: I love the product and understand that sometimes things don't work straight away, but ...

I supplied login and FTP credentials within two hours of being asked.

This was almost 6 days ago. In that time I haven't heard anything back, and neither has anybody from Artio logged in to the Joomla site using the specially generated superadmin account.

Do I need to directly purchase an hour of support time to have this looked at?

Please advise so that I can get this issue resolved. I have multiple web sites waiting that I wish to apply a fixed paid installation of JoomSEF to.

Andrew

Super-user login generated and sent.

FTP details sent.

Andrew

The site has now been upgraded to running on Joomla 1.7.2 and the problems are still persisting.

What do you recommend to solve the issue?

Andrew

No. Still running Joomla! 1.7.0 Stable.

I can upgrade to 1.7.2 if you think it will solve the problem. Do you wish for me to do that?

Andrew

Hi David,

I've gone in to the Language Manager and "English (UK)" is the only one installed, currently set to "published" (in the 'content' section).

This in turn is the default (and only) language for "Installed - Site" and "Installed - Administrator" sections of the Language Manager.

Andrew

Order ID: 00020434
JoomSEF 4.1.1
Site: www.noeuthanasia.org.au

I've installed the latest JoomSEF4 on a Joomla! 1.7.0 site, running on Apache/2.0.63 (Unix) with PHP 5.2.13 and MYSQL 5.0.92-community. All possibly conflicting SEO related extensions have been disabled, including the one that comes with the Joomla core install.

The site is fine when I enable Joomla's own SEF abilities in the Global Configuration --> Site --> SEO Settings. However, when I in turn enable JoomSEF, the front end of the site generates show-stopping errors. (The admin back-end still works fine.)

On the default page, with the various elements still showing, I get the following:



Upon mouseover of the menu items, I can see that the JoomSEF functionality is working, generating the SEO URLs. However, if I click on one of the menu links I then get:



The site is running a Themexpert template, though I don't think it would be interfering in this instance. I've had the same issue on another J1.7 site that I have produced which in on the same server.

Appreciate your advice on resolving this.

Andrew Smith