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troubleshooting in free edition
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Support forum for users using free edition of Book it!. These forums are for mutual help among users.

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TOPIC: troubleshooting in free edition

troubleshooting in free edition 9 years, 3 months ago #21379

  • willy
Hello,

I test the booking free edition before confirming if your solution is appropriate for my application and buy your solution.

I use the booking free 1.2.2 edition and Joomla 1.5.22 edition.
I have some problems and I do not know if these problems are related of booing free or a misconfiguration of my joomla.

Here are the problems:

1) When I chose a reservation, I must register to continue.
If I click on the link "login", the module use is "com_user".
if I click on the link "register", the module use is "com_booking"

- How to use the module "com_booking" for link "connection"?
Because when I check, the account is in "com_user" and not "com_booking-> customers"

- In Back Office, I put form fields in a state of "no", but when I get on the "register" module "com_booking" fields placed in "no" are always present

- In Front Office, on "register" page, when I filled all the fields and I validate, I have a javascript error: "ViewCustomerSubmit is not defined" impossible to validate a new account

2) In Back Office, registration dates on "subject-> Price" does not work, I'm changing the dates but when I press the button Save, date back to the state "1 January 1970"

3) on Front Office, in "subject" page, if I click on "Current month" or "Next month", nothing happens, I have a javascript error "Calendars is not defined"

Do I have the same problem with your paid version?

Thank you.

Re: troubleshooting in free edition 9 years, 3 months ago #21385

  • jitr
  • OFFLINE
  • ARTIO Support
  • Posts: 1432
Hi, think is something wrong with your installaltion. Do you use local apache server or public webhosting?

Try display page code and look to links for import javascript and css files.
ARTIO Support Team

Re: troubleshooting in free edition 9 years, 3 months ago #21394

  • willy
Hello,

I use a public webhosting.

After comparing my code with that of your demo, I saw that I missed all com_booking script and css like:
com_booking / assets / js / Common.js
com_booking / assets / js / calendars.js

Should not it be called automatically when you install your component?

do I have to manually place in my template?

thank you
Last Edit: 9 years, 3 months ago by .

Re: troubleshooting in free edition 9 years, 3 months ago #21406

  • jitr
  • OFFLINE
  • ARTIO Support
  • Posts: 1432
Hi, component include this automatically. It's very different.

Maybe it's problem with your Joomla template. Try turn on another from defaults (beez or rhuk_milkyway).
ARTIO Support Team

Re: troubleshooting in free edition 9 years, 3 months ago #21421

  • willy
Hello,

You are right, my template have some problems.
I forgot to add: <jdoc:include type="head" />

But i have always a problem with the second point:

2) In Back Office, registration dates on "Object-> Price" does not work, I'm changing the dates but when I press the button Save, date back to the state "1 January 1970"

Therefore, I can't configure my object tarifs for a period and can't choose a date in a reservation page on Front Office

How can i resolve this problem?

Re: troubleshooting in free edition 9 years, 3 months ago #21468

  • jitr
  • OFFLINE
  • ARTIO Support
  • Posts: 1432
Hi, which language do you use in backend?

Did you set date formats in component configuration?
ARTIO Support Team
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