Menu Content

Support

> Forums, FAQs & Paid Support
Welcome, Guest
Username Password: Remember me

BUG -Price calculation does not work properly
(1 viewing) (1) Guest
Support forum for customers who have purchased this product with priority support pack. Archive only, no new post can be added.

NOTE: This category has been locked. If you have purchased paid version, please, use our Support Ticket system instead. If you are using free edition, please see the Community Support section.
  • Page:
  • 1

TOPIC: BUG -Price calculation does not work properly

BUG -Price calculation does not work properly 9 years, 12 months ago #22734

Thank you for your new component booking over two price ranges. There is a bug in the calculation which my customers do not like.

If you have a supplement (in my case cleaning of the apartment after your stay), artio is charging the supplement per price corridor. So if you check in on thursday (price range 1) and stay till sunday (weekend is price range 2), then you are charged the supplement twice (which normally is only due at the end of the total stay…).

Please correct this and report back when the correct version is ready to upgrade.

Until then I cannot use this component!
The topic has been locked.

Re: BUG -Price calculation does not work properly 9 years, 12 months ago #22735

scusi,

I just recalculated. It is not the supplement which is counted twice. It is the discount which is not working. In my site the numbers are close…

So, if you give discount for more than four nights, then the software calculates if the condition is met per price range and not calculated versus the whole length.

Please correct this!
The topic has been locked.

Re: BUG -Price calculation does not work properly 9 years, 12 months ago #22750

  • jitr
  • OFFLINE
  • ARTIO Support
  • Posts: 1432
I'm sorry but I don't understand exactly. I will test prices computing. Would you put here some print-screens to describe it in more details?
ARTIO Support Team
The topic has been locked.

Re: BUG -Price calculation does not work properly 9 years, 12 months ago #22763

Hi Jtrumpes,

let me explain it again with an example from a hotel.

You have 2 price ranges:

A: If you stay from Monday to Friday you pay 50$ a night
B: If you stay for the weekends, you pay 40$ a night (because all the business travelers are out of town).

Furthermore you have a discount strategy applying to all price ranges:

Discount: "If you stay with us more than three nights, you get 5$ off per night."

Let's say, you come Monday and stay for for nights, than your price would be:

4x50$ (costs per night) - 4x5$ (Discount) = 180 $

After the new release of the artio software we can also book over two time periods:

Let's say, you come Thursday and stay till Saturday:

1x50$ (week nights)+2x40$(weekend prices) = 130$.

Up to this point Artio is calculating correctly.

Now - if you assume to stay from Thursday to Monday, the CORRECT price would be:

1x50$ (week nights) + 3x40$ (weekend prices) - 4x5$Discount = 150$

Artio however calculates 170$, leaving out the discount for staying for nights, because it checks the "Discount condition" per price range (Price range a: only one night and price range B: only three nights).

This problem will arise to a lot of people who have a)different price ranges and b)additional mass or long-term-usage discount.

I hope that this made it clearer.
The topic has been locked.

Re: BUG -Price calculation does not work properly 9 years, 12 months ago #22779

  • jitr
  • OFFLINE
  • ARTIO Support
  • Posts: 1432
OK, thanks I understand. Do you use discount for each price extra or Single discounts (global setting for all)?
ARTIO Support Team
The topic has been locked.

Re: BUG -Price calculation does not work properly 9 years, 12 months ago #22785

It only occurs on discount for each price. Single discount works like a charm
The topic has been locked.
  • Page:
  • 1
User Login Empty