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Email confermation
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TOPIC: Email confermation

Email confermation 7 years, 11 months ago #45229

Hello,
I can not receive the confirmation email of your reservation. I enclose my settings.

What happens:
1. The user enters a reservation
2. Myself (administrator) and you receive an email that says "wait for the confirmation email)
3. Administrator I put the green check to confirm the booking
4. The calendar is confirmed but NOT receive confirmation by email.

What's wrong?
thank you
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Re: Email confermation 7 years, 11 months ago #45233

  • vebi
  • OFFLINE
  • Posts: 444
Hello,

we have just checked it and it works for us.
Please, check:
- permission settings for the user groups "Receive Manager E-mail Change Reservation" - allowed
- if you confirm reservation by clicking on the icon "reservation status" in the ARTIO Booking Reservations
ARTIO Support Team
The topic has been locked.

Re: Email confermation 7 years, 11 months ago #45234

Hi,
the user making the reservation belongs to different groups of privileges, including "Prenotazioni", a group that has permission to receive state changes of bookings.

Note: I need that only the user who makes the reservation receives confirmation NOT all users queli group.
And 'possible to do so?

Otherwise, manually send the confirmation email.
Thank you
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Re: Email confermation 7 years, 11 months ago #45246

  • vebi
  • OFFLINE
  • Posts: 444
Hello,

is user who makes reservation also global manager?
ARTIO Support Team
The topic has been locked.

Re: Email confermation 7 years, 11 months ago #45256

No, the responsible user (Administrator) is the Luana Fato, who makes the booking is a user (provaluana) with permissions:
- recorded
- booking
and that's it.

Thank's
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Re: Email confermation 7 years, 11 months ago #45309

  • vebi
  • OFFLINE
  • Posts: 444
Hello,

could you send us Joomla/FTP access to your site?
We will check it.

Please, send it at our e-mail This e-mail address is being protected from spambots. You need JavaScript enabled to view it and add also the link to this topic.

Thank you
ARTIO Support Team
Last Edit: 7 years, 11 months ago by vebi.
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