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Goes to paypal.com not sandbox in testing mode
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TOPIC: Goes to paypal.com not sandbox in testing mode

Goes to paypal.com not sandbox in testing mode 11 years, 10 months ago #30125

Hi,

I am a Paid customer. order number: 00023850

I am currently testing payment with Paypal - I have testing mode selected as yes, have created my sandbox test buyer and merchant accounts but when I try to login on Paypal sandbox site, it is not allowing me to use my sandbox username and passwords?

When I check the URL it is taking me to the live site of paypal "www.paypal.com" not "www.sandbox.paypal.com" which is why my logins are being rejected.

This is even though I have configured the payment option in TESTING MODE.

Please advise urgently on the fix for this as.
Last Edit: 11 years, 10 months ago by rachi_1977.
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Re: Goes to paypal.com not sandbox in testing mode 11 years, 10 months ago #30243

Hi, Just chasing up a fix for this - it has almost been 3 days since I sent the request.
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Re: Goes to paypal.com not sandbox in testing mode 11 years, 10 months ago #30327

  • jitr
  • OFFLINE
  • ARTIO Support
  • Posts: 1432
Hello, try control settings again. There should be e-mail created for sandbox merchant - different from live PayPal e-mail.
ARTIO Support Team
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Re: Goes to paypal.com not sandbox in testing mode 11 years, 10 months ago #30427

The problem isnt in Control Panel settings - see the attached screenshot.

screenshot_2012-05-23.jpg


I have created a sandbox testing email address - as you can see on the screenshot and have selecting Testing Mode but when I am in the frontend of the site and create a booking and click on the paypal button I am directed to the www.paypal.com LIVE site to pay not the www.sandbox.paypal.com site as is supposed to happen in testing mode which suggested to me there is a problem in the PHP code and whether you selectin testing mode or not it goes only to the LIVE paypal site not the testing site.

Also is there supposed to be a value in the "Code" box?

Please login to my site and try to make a booking and you will see what I mean.
Last Edit: 11 years, 10 months ago by rachi_1977.
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Re: Goes to paypal.com not sandbox in testing mode 11 years, 10 months ago #30462

  • jitr
  • OFFLINE
  • ARTIO Support
  • Posts: 1432
Hello, it's different. I will investigate it asap.
ARTIO Support Team
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Re: Goes to paypal.com not sandbox in testing mode 11 years, 10 months ago #30548

Any News Artio Support Team? Was 4 days since last communication saying you will investigate further?
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