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I updated and I cannot access resources
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Support forum for customers who have purchased JoomSEF 4 (Joomla 1.6/1.7/2.5+ compatible). Archive only, no new post can be added.

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TOPIC: I updated and I cannot access resources

I updated and I cannot access resources 12 years, 1 month ago #28693

Hello! I just updated my Joomla to 2.5.3 and JoomSEF to 4.2.5 and I have some access problems to the component resources. Although I have a paid version, I cannot access: Edit .htaccess, Sitemap, Statistics. In the Upgrade section, the Version Info sais I have the newest version (4.2.5) and the Registration Info recognizes me.

Also, in the Configuration Panel > Advanced, I dont have access to the Fiter System Variables option.
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Also the Congiuration Panel > SEO options and SITEMAP options are not available.
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What should I do?
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Re: I updated and I cannot access resources 12 years, 1 month ago #28694

Also, in every page "Joomla SEF URLs by Artio" appears. So I guess it doesn't recognize my ID. I bought the component on 27th of February. As I said previously, the Upgrade section recognizes my ID and my name, but not the rest of the component. Everything was working ok before the update.

Can you please help me?
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Re: I updated and I cannot access resources 12 years, 1 month ago #28699

  • dajo
  • OFFLINE
  • Posts: 5069
Hi,
What steps did you take to update JoomSEF? Have you used the Joomla update system or the Upgrade page in JoomSEF?
ARTIO Support Team
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Re: I updated and I cannot access resources 12 years, 1 month ago #28701

Yes, I used Joomla update system. In JoomSEF it seems upgraded, but as free version :((
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Re: I updated and I cannot access resources 12 years, 1 month ago #28703

  • dajo
  • OFFLINE
  • Posts: 5069
Please use your Download ID in our Download Area: www.artio.net/e-shop/download-area
you should obtain a package with current version of JoomSEF. Then open the Extension Manager in Joomla and normally install the downloaded package. Your JoomSEF will be reinstalled with it without losing any configuration. Please let me know if that worked.
ARTIO Support Team
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Re: I updated and I cannot access resources 12 years, 1 month ago #28706

Great! It worked. Thanks. So next time I should upgrade it through the component, not through the Joomla system.

Thank you!
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