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White page after installing JoomSEF4
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TOPIC: White page after installing JoomSEF4

White page after installing JoomSEF4 10 years, 11 months ago #38412

Hi,

I bought joomSEF4 (I made an upgrade from joomSEF3 to 4) and installed the component under the domain:
www.erotik-massage.net/jupgrade2/administrator/

After installing the component I get the message in backend on white site:
Warning: require_once(/srv/www/web31/html/massage/jupgrade2/components/com_sef/joomsef.php) [function.require-once]: failed to open stream: No such file or directory in /srv/www/web31/html/massage/jupgrade2/plugins/system/joomsefgoogle/joomsefgoogle.php on line 15

Fatal error: require_once() [function.require]: Failed opening required '/srv/www/web31/html/massage/jupgrade2/components/com_sef/joomsef.php' (include_path='.:/usr/share/php:/usr/share/pear') in /srv/www/web31/html/massage/jupgrade2/plugins/system/joomsefgoogle/joomsefgoogle.php on line 15

My system:
Joomla 2.5.6

I bought my license under the domain www.sinnlichemassagen.org. Because I made an upgrade from Joomla 1.5.26 to Joomla 2.5.6 I use the domain www.erotik-massage.net for the whole upgrade process. After finishing I will switch from www.erotik-massage.net to www.sinnlichemassagen.org.

Actually I have no access to the backend or frontend. It would be great I you can give me support to solve the problem.

Thank you!
Michael
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Re: White page after installing JoomSEF4 10 years, 11 months ago #38417

  • dajo
  • OFFLINE
  • Posts: 5069
Hi,

It seems that you didn't have the directory permissions set correctly before the installation so some required files couldn't be installed.

You will need to manually remove JoomSEF files, so backup your website first. Then use an FTP access to your website and delete the following files and directories:
/administrator/components/com_sef
/components/com_sef
/libraries/joomla/installer/adapters/sef_ext.php
/libraries/joomla/updater/adapters/sef_update.php
/plugins/content/joomsef
/plugins/extension/joomsefinstall
/plugins/system/joomsef
/plugins/system/joomsefgoogle
/plugins/system/joomseflang

Then you should be able to access your backend. There open the Site -> System Information -> Directory permissions page and make sure that all the directories are writable. Then try to install JoomSEF again.
ARTIO Support Team
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Re: White page after installing JoomSEF4 10 years, 11 months ago #38567

Hi Dajo,

thank you for your quick response. I delete the files as you mentioned and the site works. Perfect.

But there are no permission restrictions. All files/directories are writable. I will install the component later again. I come back to you if there ist still a problem.
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Re: White page after installing JoomSEF4 10 years, 11 months ago #38630

HI Dajo,

I try a new Installation of com_joomsef4-4.4.1.zip, but I have still the installation problem as I described.

www.erotik-massage.net/jupgrade2/

I checked the files via ftp and you are wright, there is missing some files. But I have no explanations for this. The pemissions are all ok. I don´t know, why the installer installes only some files and not all. I installed a few days ago some other components for the new site, i.e. uddeim. That works fine.

I used jupgrade for the upgrade process from 1.5 to 2.5. Could be the problem, that I have a upgraded site and not a fresh joomla installation?
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Re: White page after installing JoomSEF4 10 years, 11 months ago #38652

Hi Dajo,

I installed the component manually. The site and the component appear to work. I hope I put all parts into the correct direction.

Kind regards,
Michael
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Re: White page after installing JoomSEF4 10 years, 11 months ago #38659

  • dajo
  • OFFLINE
  • Posts: 5069
Hi,
Good to know you got it working. The problem with installation could have also been caused by some problem with FTP layer in Joomla if you use it.
ARTIO Support Team
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