Menu Content

Support

> Forums, FAQs & Paid Support
Welcome, Guest
Username Password: Remember me

Failed license
(1 viewing) (1) Guest
Support forum for customers who have purchased this product. Archive only, no new post can be added.

NOTE: This category has been locked. If you have purchased paid version, please, use our Support Ticket system instead. If you are using free edition, please see the Community Support section.
  • Page:
  • 1

TOPIC: Failed license

Failed license 11 years, 5 months ago #35232

Hi,

Our company, Padelmania, works with magento and purchased your m-turbo acelerator until 13/09/2013. It's a great product but today the license suddenly crashed, it says that the license is failed and suggest us to contact with Artio support.

In order to that, we phoned Artio Czech Republic support but didn't fix anything. It seems that we have to purchase an hour of technical support but... Why do I have to purchase technical support in order to fix a license validation which only depends on Artio? It has no sense.

I await your response as soon as posible. We are in a critical situation.
Thanks,
David.
The topic has been locked.

Re: Failed license 11 years, 5 months ago #35242

  • jich
  • OFFLINE
  • Posts: 254
Dear PADELMANIA,

We are very sorry. There was problem in our server which check the licenses. Do not worry, your licence is correct. I checked this in your administration and it is ok now.

Best Regards
ARTIO Support Team
The topic has been locked.

Re: Failed license 11 years, 5 months ago #35247

Hi jich,

Thanks for replying quickly and solving the issue.

As I said yesterday, we are so happy with the product, but not with phone support, specially with first of the four phone calls from Spain to Czech Republic we made yesterday that said us the problem was ours.
In addition, we spent 2.90€ on a Product Registration Change that we think we didn't need and, fortunately, we didn't hire an hour of technical support as Artio said us.
Furthermore, our website, which bills about twenty thousand euros a day, has been working many hours without your product ... I think you should consider some compensation for the situation we lived yesterday.

Regards,
David (Padelmania).
The topic has been locked.

Re: Failed license 11 years, 5 months ago #35254

  • lubi
  • OFFLINE
  • Posts: 221
Hello David,

I do not know why you bought product registration change. Guy on the phone did not say that it is required. As you wrote, problem has been solved without buying technical support.
ARTIO Support Team
The topic has been locked.
  • Page:
  • 1
Moderators: pedu
User Login Empty