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Wrong tax percentage and subtotals on invoice
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TOPIC: Wrong tax percentage and subtotals on invoice

Wrong tax percentage and subtotals on invoice 7 years, 3 months ago #39493

Hi,

Purchased vminvoice for a Virtuemart based webshop, but we experience some issues with the tax percentages and subtotal per product on the invoice. When a customer purchases discounted products in the webshop, the tax percentage on the invoice is not 21% as configured in Virtuemart, but shows 14,7%. The subtotal with discount per product even shows stranger amounts. I've attached an invoice (Dutch, but you should be able to determine what's wrong with the percentages and amounts).

Versions of the software used:
Joomla 2.5.11
Virtuemart 2.0.18a
VMinvoice 2.0.25

Any suggestions what could be wrong?

Regards,

Richard.
Last Edit: 7 years, 3 months ago by rnoppert. Reason: Invoice added
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Re: Wrong tax percentage and subtotals on invoice 7 years, 3 months ago #39494

Adding the invoice does not work for some reason. Can I send it via mail?
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Re: Wrong tax percentage and subtotals on invoice 7 years, 3 months ago #39613

Hi guys,

Can someone help me here, since we have a serious issue, not allowing us to send invoices to customers. Some invoices are calculated and displayed with the correct tax percentage, but others fail to mention the correct tax percentage and subtotals. I'm not able to attach any attachments to the topic, but can send them via email if necessary.

Thanks in advance!

Regards,

Richard.
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Re: Wrong tax percentage and subtotals on invoice 7 years, 3 months ago #39632

  • maju
  • OFFLINE
  • Posts: 1108
Hello,

what browser do you use? I think there is problem with attachements in Mozilla Firefox.

Tax rates can be modified if product price is too low that VM Invoice is not able to calculate it 100% correctly. There were some repairs for it but I am not sure it those were included in 2.0.25 version or they will be included in 2.0.26.

It will be better to check your problem on printscreens. If you will be not able to add attachements here, then send them to This e-mail address is being protected from spambots. You need JavaScript enabled to view it .
ARTIO Support Team
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Re: Wrong tax percentage and subtotals on invoice 7 years, 3 months ago #39738

Hi,

The attached invoice LQ-0188.pdf is the invoice containing wrong information. In the Netherlands we have a 21% VAT TAX rate, which is used properly by Virtuemart, but ARTIO VMInvoice changes the TAX rate for some reason.

The attached invoice LQ-0221.pdf is an invoice containing correct information, so the 21% VAT is used in Virtuemart, but also works fine in ARTIO VMInvoice.

We haven't been able to find out why the two invoices are different, since both invoices are based on the same configuration. The only thing we could come up with is a bug in VMInvoice!?

Regards,

Richard.
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Re: Wrong tax percentage and subtotals on invoice 7 years, 3 months ago #39739

PDF files were denied, so attached a Zip file for both.....
Attachments:
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