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Exceptionally Upset and Disapointed!!!
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TOPIC: Exceptionally Upset and Disapointed!!!

Exceptionally Upset and Disapointed!!! 12 years, 9 months ago #5430

Ok, so I PAID for this application, with the express agreement that the paid version would NOT include ANY links or ads to affiliates. Then a few days ago I used the upgrade tool only to discover that contrary to the terms as described on this site where I purchased it...that my site now has backlinks to you on every fucking page!!!!

This is an sponsorlink free version of the component. There are NO backlinks to us as authors or to our sponsors included.


Seriously folks this is bullshit! I PAID for a "clean" version, that's what I expect. under your own license terms.

You are in violation of YOUR OWN TERMS, this is false advertising at very least! and outright deceit and theft on its face value. In NO manner of speaking in any terms that I read, or I can find did it ever state that upgrades to PAID versions would revert my PAID version to nothing better than the FREE one! So in reality I was downgraded!

Any way you look at this constitutes a complete breach of trust.

I was at very least able to find the coded file where you have cleverly embedded your back links, and alter the code enough to hide the links. removing it completely has proven a bit trickier. Once I have a little more time I will however edit it out from your s.e.f.c.l.a.s.s.p.h.p.

I am demanding that you provide a CLEAN version as per the terms of the sale!
Sun~Tzu......Nothing is more difficult than the art of maneuvering for advantageous positions.

Re:Exceptionally Upset and Disapointed!!! 12 years, 9 months ago #5431

  • miun
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  • A pesimist is just a well-informed realist.
  • Posts: 563
Hello Lain,

I am sorry but this is certainly not our point and I believe this is some kind of error in the upgrade process or a bug.
Can you please describe, how did you install the paid version and how the upgrade was made?

Also, we have no problem with sending you the latest version if you give me your order number.

Best regards,
Michal
ARTIO Support Team
ARTIO Support Team
Last Edit: 12 years, 9 months ago by miun.

Re:Exceptionally Upset and Disapointed!!! 12 years, 9 months ago #5432

Michal,

Thank you for your exceptionally quick reply, especially before a holiday.

I purchased this as a major upgrade over an older version that required a complete uninstall of the old one.
Then I installed the new one using the Joomla installer. I wiped out all my old database SEO links and began building them all over again with new settings. An exceptionally long process as as my site is very large. With over 38,000 SEO pages.

The new one for Joomla version 1.0+ now includes the "upgrade from Artio" link and that's what I used. The upgrade was quick, and there were no terms or anything to agree to. As a paid version it was my understanding that it would remain as such. From your email it appears that the upgrade process may have been a glitch?

I would suggest that PAID versions include a serialized link for upgrades to validate them and prevent such issues in the future. I replied to the email sent to me with all the details of the multiple versions and modules I have purchased over the past few years. I look forward to your reply.

Your timely reply has restored my faith that you do care about your customers satisfaction.
Sun~Tzu......Nothing is more difficult than the art of maneuvering for advantageous positions.

Re:Exceptionally Upset and Disapointed!!! 12 years, 9 months ago #5433

  • miun
  • OFFLINE
  • A pesimist is just a well-informed realist.
  • Posts: 563
Hello,

well, I have consulted this case with programmers as this is certainly not a desired behaviour.
Upgrading a paid version should always lead again to a paid version.

It is however possible that there was a bug in some of the older version (most probably the one you had installed) that caused that the unpaid version was downloaded instead of the paid one.

Anyway, there is an easy solution. Just please give me your order ID, I will send you the latest version that you can just use to "upgrade from file" and it will replace the current "unpaid" version without loosing your configuration or existing links.

Best regards,
Michal
ARTIO Support Team
Last Edit: 12 years, 9 months ago by miun.

Re:Exceptionally Upset and Disapointed!!! 12 years, 9 months ago #5434

I sent all details in my email regarding all purchases I have made of your products over the years. I have to say that overall I believe this to be one of the best Joomla applications and will credit it for the success of my SEO work on my company website.

Please accept my apologies for my rude post above. I was up well past 3am working to find your embedded code and after reading several other posts on the same subject I assumed (incorrectly) that this was a policy of yours to get people to pay for every upgrade on an already paid for version. While I would not necessarily disapprove of that business model, it would need to be clearly explained before a person made the purchase.

On the note about upgrade error, this may bean caused with a new application I made for my site that disables proxy access to my site? I am unsure how your upgrade tool works and my site has MANY custom modifications that are security related. While I don't believe them to be the cause, its at very least a possibility.

Again, my apologies.

And to those who read this...from my initial complaint to resolution was under 12 hours and add to that its less than 24 hours before a major holiday.

My hats off to you for your excellent support.....and products.
Sun~Tzu......Nothing is more difficult than the art of maneuvering for advantageous positions.

Re:Exceptionally Upset and Disapointed!!! 12 years, 9 months ago #5435

  • miun
  • OFFLINE
  • A pesimist is just a well-informed realist.
  • Posts: 563
Dear Lance,

no problem. We have sent you the latest packages via mail as promised. Use them to upgrade the existing version...

...and Merry Christmas!

Yours,
ARTIO Team
ARTIO Support Team
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