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All VAT Number rejected
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TOPIC: All VAT Number rejected

All VAT Number rejected 7 years, 3 months ago #30441

I've bought the VAT Checker extension and i've installed it propely like how your product details show to do :
- Downloading ID is ok.
- Log out/Log on was done.
- The validate-vat CSS class was added.

But all the VAT number i put in the corresponding field is rejected, even the good ones !

I've sent you severals emails but for now, i've received no reply !

I could read on another topic that you advice one of your customer which had the same problem than me to change module. If i had to do that, i will ask you first to give my money back, otherwise i will ask to Magento Connect to remove you from their store. I'm also going to the biggest european event on Magento in few days, i'm sure i will meet someone of the magento team.

Hope you will answer quickly to my demand.

Regards,
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Re: All VAT Number rejected 7 years, 3 months ago #30472

  • jich
  • OFFLINE
  • Posts: 254
Dear sourouche.bagherzadeh,

Are the VAT numbers rejected during the frontend or the server validation, or both?

If only during frontend validation, then follows these step, please:

1) Check that you have enabled frontend validation (www.magentocommerce.com/magento-connect/vat-checker-5611.html image: advanced settings).

2) If you have enabled frontend validation then check your HTML source. There should be JavaScript like

 
<script type="text/javascript">
//<![CDATA[
if (Validation) { Validation.addAllThese([['validate-vat', 'This is not valid VAT ID.', function(v) { if (v=='') { return true;} var url = 'http://eshopdemo.tramin.artio.cz/english/vatchecker/index/validate?vat=' v; var request = (window.XMLHttpRequest) ? new XMLHttpRequest() : new ActiveXObject("Microsoft.XMLHTTP"); if (request) { request.open("GET", url, false); request.send(null); if (request.responseText) { var res = request.responseText.evalJSON(); return (res['valid']=="1"); } } return false; }]]); }
//]]>
</script>
 


in the tag <head>. If there is no script then there does not render block. This block is defined in the layout app/design/frontend/base/default/layout/vatchecker.xml and you have to add it on your page in your design theme.

3) If there validation is enabled and script is placed in the HTML. Try to check, that JavaScript in your browser thrown an error. If yes, send us the error message.

If my answer did not help you, write to us here, or contact me Tato emailová adresa je chráněna před spamboty, abyste ji viděli, povolte JavaScript . We are ready to help you.

Regards.
ARTIO Support Team
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Re: All VAT Number rejected 7 years, 3 months ago #30474

Dear Jich,

The steps you gave does not work. I check the frontend validation and the Javascript is correctly loaded in the header.
Here is what firebug returns me :
Attachments:
Last Edit: 7 years, 3 months ago by sourouche.bagherzadeh.
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Re: All VAT Number rejected 7 years, 3 months ago #30475

Do you need something else ?
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Re: All VAT Number rejected 7 years, 3 months ago #30496

I couldn't wait longer so i bought another extension : www.sprinnet.com/magento/ajax-vat-number-validation
This one works perfectly, i had any problem to integrate it.

I want you to give my money back. Maybe it's only 9€ but i can't consider to pay something doesn't working.

Please inform me how you could do that.
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Re: All VAT Number rejected 7 years, 3 months ago #30505

  • jich
  • OFFLINE
  • Posts: 254
Dear sourouche.bagherzadeh,

It seems that JavaScript works correctly. The fail probably is in the server-side script. Could you enable log in your Magento Administration do some request to validation VAT and send us your log files (var/system.log). Thanks.

If you insist on a refund contact our sale manager Tato emailová adresa je chráněna před spamboty, abyste ji viděli, povolte JavaScript , please.
ARTIO Support Team
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