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Invoice/Delivery information missing from invoices
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TOPIC: Invoice/Delivery information missing from invoices

Invoice/Delivery information missing from invoices 12 years ago #29504

Hi there.
I have just downloaded Artio VM Invoice and when I view all my invoices they don't currently include fields/data for Invoice and Delivery Addresses. I have used custom user fields in Virtuemart which may be the root of the problem but how can I solve this?

Best regards
Digital Infusion
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Re: Invoice/Delivery information missing from invoices 12 years ago #29515

  • pama
  • OFFLINE
  • Posts: 489
Hello. You must specify extra fields in General Config -> Customer Info Extra Fields in order to show them.
ARTIO Support Team
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Re: Invoice/Delivery information missing from invoices 12 years ago #29521

Hi. Thanks for your response.

I have gone to Global Configuration > General Config > Customer Info Extra Fields and there I have set Show Extra Fields Label to Yes and selected two extra fields.

When I then go to Invoice / Order Management and view an Invoice PDF, the extra fields are not showing?

Why do you think they do not show?

Also, can I add more than 2 extra fields?
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Re: Invoice/Delivery information missing from invoices 12 years ago #29539

  • pama
  • OFFLINE
  • Posts: 489
Strange. Are they extra fields stored in order? If you open edit order screen in VM Invoice, do you see content of extra fields there?

If yes and they are still not on invoice, please, provide admin access to your site ( Tato emailová adresa je chráněna před spamboty, abyste ji viděli, povolte JavaScript ) and we can check your problem.

If you want to show more fields, you can insert them directly into your template. Go to Invoice Template tab and click on "Possible replacement fields" to see all available fields, then insert them into template.
ARTIO Support Team
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Re: Invoice/Delivery information missing from invoices 11 years, 11 months ago #30399

Is it possible to add payment information here too?

I want my Invoice to show Payment Method, details etc if possible.

Thanks
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Re: Invoice/Delivery information missing from invoices 11 years, 11 months ago #30442

  • pama
  • OFFLINE
  • Posts: 489
Yes, payment method is available like {payment_type} field.
You must also enable it in Invoice Configuration -> Show Payment Type.
ARTIO Support Team
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