Hi I have been waiting for 11 days for a reply to this support request. Are you going to reply or just ignore it forever?

Waiting for your reply, I see I forgot to give you this required information php ver 5.3.27, Joomla Ver 2.5.8
component joomsef 4.4.3. Can you please try and answer me now as I regularly buy your component but right now I am reconsidering wether or not I will buy in the future because if Google can't read your custom URL's as I need them then what's the point, it's just extra expense and development time without the required aim being achieved

Don't know why but I think file did not attach, trying to attach it again

Hi. I purchased SEF component for two sites. My preference is to write custom links that are as direct as possible, eg mysite.com/underground-storage-tanks. So I have written custom URLs like this for all pages. But when I go into Google webmaster tools I see that google sees the links at mysite.com/park-blog/underground-storage-tanks/underground-storage-tanks. So there are all these extra folder structures that can't be good for SEO. Also there seems to be duplicate pages which google has said I should change?
1. Why is google seeing the extra folder structures and not what I have created as custom URL?
2. Why is their duplicate content?
I attach a screen shot from my Google Webmaster account for you to see