Hi,

I Finally found the solution.
Effectively I use a Yagendoo Module (yagenddo_VM_top) which doesn't support Joomsef.
This module shouldn't be used to define the last purchased but only best reviewed ! In the first case, it cause a lot of problem when using with Joomsef.
Anyway, I'm very disapointed with your support and I though it's the last time I used an artio product.
Regard's.

Finally, I've made some adjustement on Joomsef and now, all payement process are ok. But, after the last step of payement (checkout-thank-you), some modules "disappeared"...I mean, all their content is "out" !
I have to clean the cache of joomla one or twice to make them ok !
Effectively, I use Yagendoo VaMazing template but the file is too large for your server (or you've got another solution for I send it to you).
Anyway, I could understood that You just offer free support through forum but it's not very explicit when we buy a product.
Therefore, I could understand also that you're busy. But, if support (for customer that bought product) for you mean's one mail/ 1 day (or three days)...we don't have the same notion of support !

2 days without any answer ???
What I'm supposed to do ??

Hi,

I noticed in the forum that you are quickly to suggest paid support !!!! I've already paid for joomsef and one of the reason is to have a free support, not a paid one ! That's exactly the suggestion you made to your customer to take the paid version, isn't it ?
So, please, I've got a real problem with joomsef and i wish to have a serious help, not just one test and one mail per day without any look at the configuration....
Anyway, if I really noticed that the problem couldn't be solve "simply" I'll take the paid support. But before that,please, try to give me some clues. (and i will be sure before that paid support really solve my problem).
So, I've made some trials since our last mails and this are my conclusions :
- Not only CB payement but all kind of payement are in charge !
- In fact, this is the "get_final_confirmation_tpl.php" (see attached) witch cause the problem and bring customer to a 404 page (not the joomsef one (?) but mine -> an error.php that I put in the template directory (see attached)).
- I use this file because if not, this is the default 404 joomla page that appear ! (not the joomsef one again).
- The matter is that after this bug, all the links of the web site are broken. ! Joomsef seem's to be "out of order").
- I have to, manually, (it doesn't work with administration panel) erase cache files of joomsef with the ftp, in order to put the site clean again.
- I use the same htaccess file that your's in your installation guide. (see attached).
- Without Joomsef, all the checkout step of VM are ok.
- I've already disabled in joomsef configuration, the vm checkout sef.
- The more strange is that, sometimes it's works, sometimes no !!!!

I really need your help for this web site....All the sef url's are now in google shopping.
Actually, Joomsef is turned off, we couldn't take the risk to loose the first customers.
My customer (the owner of the site) is very disapointed !
I made at least 10 web sites/year and this is the first time I use Joomsef. I hope i could use it again.
As I say, if I have to pay I'll do it. But before, show me that you're serious.
Waiting for your prompt answer...and begin of solution !
Thank's.

Hi,

No I don't, anyway on joomsef config !!!
Do you think it could be a link with the .htaccess file ?

AS I JUST SEND YOU THIS POST I MAKE ANOTHER TEST...AND IT DOESN'T WORK AGAIN.....
I don't touch anything, i just upgrade to the last version of joomsef yesterday....(3.9.2)
what's the matter ?????

Thank's for your prompt intervention !

Hi dajo,

Effectivly it seem's to work fine now !!!
What did you do ?

Thank's a lot for all.

Hi,

Did you received my email dajo ?
I know you should be busy but did you have take a look to the configuration or did you have any idea of the problem ?
Thank's.

Thank's dajo.
I just post on the paid section.
I reinstall JOOMSEF immediatly so you could test it .
Meanwhile as I previously said, It stop my payment process so I don't want to stay it a long time if this doesn't work...

Hi,

Enjoy to see that I finally can access to this forum..Thank's.
So I explain one more time py problem.
First my Order id : Invoice n°20973 Joomsef3+VM extension
So, everything is ok, my SEF urls are cleans but...
In the last step of checkout order, ONLY for THE payment by CB, when we click on "CONFIRM" it take a very long time to go on a..white screen or sometimes in my 404 error page. At this moment all the urls of the web site incoming on 404 !. I have to turn Joomsef OFF and clear the cache to return normal.
The incriminated url is :
index.php?page=checkout.thankyou&checkout_last_step=4&option=com_virtuemart&Itemid=1.
This page is censed to go to a page where user choose his type of CB (I use SIPS payement/ATOS).
In the configuration, I turn checkout process OFF.
Thank's by advance.
LP.

Hi,

Finally, I have to uninstall one more JOOMSEF, because when I just turn it off there are some links to Artio website on all the pages....That I don't understand cause I bought it !
Anyway, it will be very nice to help me to find a solution.
For the website link, when I bought it i give the domain link during the registration..You don't have it ?
This site is actually in production and all the safe url's were sent to google by the joomsef sitemap generator...

Thank's for all !

I don't know exactly what is the url in that case.
Anyway, could i send you the link in PM ? I think you would understand that I don't want the link was on the forum.
Thank's.

Hi, I recently bought JOOMSEF3+VM
ext_joomsef3_virtuemart.zip: (hidden)
com_joomsef3.zip: (hidden)
an I do not understand why I can't access to paid support topic ???
Anyway, I've got the following problem.
I'm on JOOMLA 1.5.25 an VM 1.1.9
Everything is correct just the 4 (last step->checkout_thankyou) of VM checkout (just before CB payement) witch systematicaly go to my 404 error page. At this moment all the site is "out" an all the pages follow to 404....
I have to purge all the urls in database !!!!
When i uninstall Joomsef, everything is ok !!!
I read a lot of topics concerning this problem between Joomsef and VM checkout page but none of the solutions I found work with me.
Please help me, the site is now in production. It's a pitty because all is ok...just this problem on step 4.
Thank's by adance