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upgrade error message
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Support forum for customers who have purchased JoomSEF 4 (Joomla 1.6/1.7/2.5+ compatible). Archive only, no new post can be added.

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TOPIC: upgrade error message

upgrade error message 10 years, 11 months ago #38239

This feature is available only in paid version of JoomSEF, which can be obtained here.
I recently upgraded my website www.truity.com.au to the latest Joomla 3, and so I had to purchase an upgrade for JoomSef from 3 to 4 which I did. and re-installed the component on the new site.

Please assist there is this constant error message which says I have not paid for the version! It is stopping me creating site map and updating my site SEO. i have changed the registration download id. and it has not made any difference. I appreciate some help fixing this -

Details of purchase are here: Every time I upgrade I have this issue, it need to be fixed so it does not happen PLEASE I have emailed asking for help yesterday and no response from anyone???

BILL TO

Email: Diese E-Mail-Adresse ist gegen Spambots geschützt! Du musst JavaScript aktivieren, damit Du sie sehen kannst.
Title:
First Name: Lesley
Last Name: Williams
Middle Name:
Address 1: 10 Hoylake crt
Address 2:
City: TEWANTIN
Zip/Postal Code: 4565
Country: Australia
State/Province/Region: QL
Phone: 0417722693
Company Name: truity
Company ID: Lesley Williams / TRUITY
EU VAT ID:
SHIP TO

Address Nickname: -default-
First Name: Lesley
Last Name: Williams
Middle Name:
Address 1: 10 Hoylake crt
Address 2:
City: TEWANTIN
Zip/Postal Code: 4565
Country: Australia
State/Province/Region: QL
Phone: 0417722693
Company Name: truity
Order Items

Click on Product Name to Download File(s).

the maximum number of downloads for each file is: 100.
Download until 365 days after the first download
Qty Name SKU Price Total
1 JoomSEF 4 Upgrade
Download ID: ce473e7d00c6b6042d53aaf910880fd0
com_joomsef4.zip
(99 downloads remaining until 08.04.2014)
Download ID: 06b7070d0a14ef1d434dd07d654fedcf

JMF004U € 9.90 € 9.90
SubTotal: € 9.90
Shipping and Handling Fee: € 0.00
Total: € 9.90
Tax Total: € 0.00
Last Edit: 10 years, 11 months ago by truity. Reason: component information
The topic has been locked.

Re: upgrade error message 10 years, 11 months ago #38255

  • dajo
  • OFFLINE
  • Posts: 5069
Hi,

You need to install the paid package of JoomSEF, setting the Download ID in Configuration is not enough.
If you have installed the free package, make sure that your Download Id is set correctly and just open the Upgrade page in JoomSEF and click the "Online Migrate to Paid Version" button.
ARTIO Support Team
The topic has been locked.

Re: upgrade error message 10 years, 11 months ago #38303

thank you for your swift assistance, I have it fixed now - many thanks
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