Hi dajo,
Kindly let know if this issue can be dealt with the purchase of 1 hour of the technical support at 35 euros.:
www.artio.net/e-shop/support-services/general-support-1h

Hi,
I can't promise it, because I don't know what's causing the problem yet. But from your description I think the 1 hour support should be enough.
If you proceed to purchase our support service, please contact me at Diese E-Mail-Adresse ist gegen Spambots geschützt! Du musst JavaScript aktivieren, damit Du sie sehen kannst. with your order number and access credentials to your website's administration area. Thank you.