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Joomsef Links on PAID version - NOT HAPPY AT ALL!!
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TOPIC: Joomsef Links on PAID version - NOT HAPPY AT ALL!!

Re:Joomsef Links on PAID version - NOT HAPPY AT ALL!! 15 years, 2 months ago #5840

jan wrote:
Dear Gary,

your situation is a bit different then you claim here.
You told us on support you have been moving your site to other server, and that previously everything was working correct. We told you, then the easiest thing to do is do the reinstall the whole thing to get it fixed. Then you want us to resend you the files.

There are some rules set you have agreed with on - as 6 months download limit etc. - which you have agreed on. I really do not know what happened on your site. However we have suggested you several ways how to solve them.

After several angry mails, you did not reply anymore, so what else would you like from us?
If you want US to solve this, buy paid support. We however refuse this case is caused by any problem at our side.

All cases of the links appearing in paid version we have experienced here were just because wrong install procedure.
Maybe, being a bit more polite we could solve this in more firendly matter.


This isnt the first problem I have had with Artio products, but its the same support!

I even tried to buy the product again but your problem kicked up errors (which you denied as you had XXX amount of users on the site). Why would I make it up? I want the problem fixed!

I will have to sort it out myself.
The topic has been locked.

Re:Joomsef Links on PAID version - NOT HAPPY AT ALL!! 15 years, 2 months ago #5846

  • jaku
Dear Gary,

I do not see a reason why you would make it up. The fact is, there is several orders every day, so I believe there is nothing I can do about this.
I think that you might be trying to login with incorrect username. Because the usernames you have sent us were not all right. You are registered under 3 different names on our website: garysumpter, Diese E-Mail-Adresse ist gegen Spambots geschützt! Du musst JavaScript aktivieren, damit Du sie sehen kannst. , reptleretail.

So you might try using one of those to login. If you do not have password, you can use lost password functiton. If you keep having problem, please, let me know exactly what the problem is.

If you want to mail us access info to your site, we would be willing to check the problem directly at your site. However, please note if the problem will be clearly because of wrong install or some hacks or patches to our code, we would bill you for support. If it would be some problem with our code, we would do it for free and you will get our apologies.

I am sorry about this approach, but we have rich experience with users breaking their sites by doing changes they do not understand and then asking us to fix those for free.
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