I have sent emails
I can't access the private customer forums even though I have purchased several add ons and been a customer for longer than a year.

Is is safe to say you guys are no longer supporting your paid products?

Even pre-sale topics aren't going answered.

Hello,

I am sorry for so late answer, but this is not correct category for an existing customers.
Also I can not find any your e-mail under your registered name or e-mail address in our system. Please, can you post your question to the correct category? Or send e-mail again to Diese E-Mail-Adresse ist gegen Spambots geschützt! Du musst JavaScript aktivieren, damit Du sie sehen kannst. ?