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Order is flagged as pending but we've been charged
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TOPIC: Order is flagged as pending but we've been charged

Order is flagged as pending but we've been charged 7 years, 7 months ago #34618

Hi Artio,

Thanks for making such a great SEF product! We've been testing using the free version and very much enjoy how the software works.

The Control Panel is Brilliantly designed and easy to use.

Unfortunately we have purchased the software and our card issuer has verified that we have been charged but our order still says "Pending."

I placed this request for help in Pre-sale Questions because I wasn't sure where else to put it so sorry if it's in the wrong place.

Please assist us with this so that we can enter the upgrade code and update to the commercial version of the software.

Thank you so much!
-Seth

Order Number: 00027689
Order Date: 23. October 2012
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Re: Order is flagged as pending but we've been charged 7 years, 7 months ago #34647

  • dajo
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  • Posts: 5070
Hi Seth,

I've forwarded your report to my boss and I'll let you know when he checks it.
ARTIO Support Team
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Re: Order is flagged as pending but we've been charged 7 years, 7 months ago #34651

  • dajo
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  • Posts: 5070
We couldn't locate the payment for your order. Could you please post the PayPal's transaction ID or send it to Diese E-Mail-Adresse ist gegen Spambots geschützt! Du musst JavaScript aktivieren, damit Du sie sehen kannst. ? Thank you.
ARTIO Support Team
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Re: Order is flagged as pending but we've been charged 7 years, 7 months ago #34658

My Apologies David. When I attempted to verify that we had been charged I noticed that it was for another Joomla plugin vendor. I will try again with a different payment method and see if that works.

I think the problem is that paypal did not inform us that the payment was not processed.

I'll follow up with you later today.

Kind Regards,
Seth
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Re: Order is flagged as pending but we've been charged 7 years, 7 months ago #34659

Ok. I just ran it using another account and it went through. Sorry to hassle you over nothing!
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Re: Order is flagged as pending but we've been charged 7 years, 7 months ago #34681

  • dajo
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  • Posts: 5070
Don't worry about it, the important thing is that the problem is solved :)
ARTIO Support Team
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