Hi,

Please adjust Order ID 00029239 The URL has .cms I meant to put .com

Thanks

Hello,

if you want changes for your product, you can use this link: www.artio.net/e-shop/support-services/pr...-registration-change

Price for this change is € 2.90.

Are you kidding? I just bought this. If you cant change the url tld, I want my money back. Im not spending 4 or 5 bucks to have you change .cms to .com

Hello,

I am sorry about this, but please try to understand that it is not our mistake that you have entered a wrong URL.

It takes some effort (=time) for us to locate the order, find the item, verify it and update the URL. And time is money. That is why there is a fee for this. (we charge 35 EUR/h and this takes in average 5 mins. to do the update, so that is why the fee 2.90 EUR)

Also the fee is there to prevent to prevent misuse of the option to re-register the products.
I think the fee for it is therefore reasonable.

These conditions are also explicitly mentioned in our Terms of Service, please, check www.artio.net/e-shop/terms-of-service, Chapter 2.1.

I'm going to request a refund Monday unless you change .cms to .com

My colleague has informed me that he has updated the URL for you.