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Support forum for customers who have purchased this product. Archive only, no new post can be added.

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TOPIC: documentation

Re: documentation 8 years, 4 months ago #22424

Having just bought E2 I am really not impressed by the documentation.

If there is a manual out where can I find it? If there isn't when will it be?

I don't even know where to start asking questions. It would be nice to have a walk through to get a basic ticket sale up. Then one could go back and modify to get the required result. The current documentation only serves to confuse an already less than intuitive GUI.

Once I have sussed this I then will have the nightmare of trying to teach others.

I have been building sites in Joomla for 3 years now so I'm no newbie.

Not happy :-(
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Re: documentation 8 years, 4 months ago #22439

Any chance of a response guys?

If this software had been in Beta test or still under development you would have my full support and understanding. But we have paid real money for a product that should be ready to go with full documentation.

Crispin
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Re: documentation 8 years, 4 months ago #22441

  • pedu
  • OFFLINE
  • Posts: 177
Hello,
I understand to you. New VM eTicket documentation is in progress and also some upgrades. I'm glad that you are interested in this component. If you write me your questions or comments, I'll try to answer them. It could help us to improve the product for your greater satisfaction.
ARTIO Support Team
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Re: documentation 8 years, 4 months ago #22444

As I work through the process I will certainly have questions.

I suspect they will concern the confirmation email. But when I get there I'll be in touch.

Crispin
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Re: documentation 8 years, 4 months ago #22476

I could really use some help getting this working correctly.

I have got the purchase process working so that a sale is made. But eTickets seems to have little role in this. When the PayPal payment is made an email goes to the purchaser merely saying

"Pending" and no other details. How do I get a proper email sent out with all the ticket details. The template isn't doing anything.

Crispin
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Re: documentation 8 years, 4 months ago #22488

  • pedu
  • OFFLINE
  • Posts: 177
Hello,

I'm not sure, what do you exactly mean.

In the fact, VMeTicket has no role in checkout process. It just create the items in cart and checkout is processed via VM.

Please, send me a picture, whats wrong in the email.
ARTIO Support Team
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