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Profile for boxchillimedia

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emo
pedu wrote:
Dear,

I think that I understand now. The quantity box isn't displayed there when there is the seats selection for the ticket. If you can select the seats, then the quantity is defined by the number of the selected seats (in the fact you add each seat as separate item with quantity 1 to cart - can't be changed).
In this case it's not a bug, but one of the features of the modified flypage.

I see. However, the ticket I set up doesn't have seat selection, since this is an open ticket type (for admissions to a venue that isn't limited to seating capacity). As there is no seat selection, I wanted a quantity box to be available so one can specify how many tickets they wish to purchase before they add to cart.

Is it possible to trigger the quantity box option when there is no seat selection present for the ticket?
Disappearing Quantit ...
Category: Customer Support
emo
pedu wrote:
Dear,

this is quite unusual situation. Without any more detailed analysis I'm unable to help you.
The problem is probably in some interconnection between component and modules.
When you turn off the modules on the VMeTicket page, it works correctly?
We can check you system as a support to find the problem. To gen more information, please, contact our managers.

How would I get into contact with your managers? It would be good to see what can be done to try to solve this issue.
Fatal Error: Allowed ...
Category: Customer Support
emo
The issue isn't the "Add to Cart" box not displaying, just the quantity value box/option in the Add to Cart form is disappearing. The rest of the Add to Cart form displays just fine.

I've played around with stock options as well, just to make sure it wasn't something I missed. But the quantity box remains hidden. Switching away from the VM e-Ticket flypage though as suggested allows the quantity box to appear (though various other things start appearing too).

Do I need to change something in the flypage then? Might this be a setting or config?
Disappearing Quantit ...
Category: Customer Support
emo
Hi,

I've been trying to tweak things, from virtuemart theme configurations, switching theme templates and changing theme options, removing modules from the page, switching off various plugins that use their own scripts, using different browsers, and in every different config and tweak, I've been unable to get the quantity box to display. Only when javascript is completely disabled from working on a page, does it remain visible after page load.

Checking javascript execution step by step through Opera yielded no clues as to a potential error occuring, so I'm thinking what is occurring is an intended effect, but I can't find where I can modify that effect appropriately, because setting the "display quantity box" in the product display options doesn't have any effect. I get different displays (text box, drop-down box, etc), but they all keep disappearing.

I might have to work around this with the shopping process, but a quantity box would be good to have as a usability feature.
Disappearing Quantit ...
Category: Customer Support
emo
The error only appears on the VM e-tickets category browse page. On the virtuemart component pages, there's no errors and the virtuemart modules in question appear without an issue. It is when I try to load Virtuemart modules into the VM e-Tickets component pages using Advanced Module Manager do things go awry.

I tried both the Virtuemart Cart and Virtuemart Login standalone modules, as well as the standard Virtuemart module. When using the Cart module just on its own, I get this slightly different error when trying to load the page:

"Fatal error: Allowed memory size of 134217728 bytes exhausted (tried to allocate 84 bytes) in /home/royalmar/public_html/administrator/components/com_virtuemart/classes/ps_database.php on line 71

Fatal error: Call to undefined method ps_DB::connected() in /home/royalmar/public_html/libraries/joomla/session/storage/database.php on line 85"

When loading the Login or the standard module on their own, I get the error previously mentioned.
Fatal Error: Allowed ...
Category: Customer Support
emo
Hi,

Sorry about putting out a lot of support tickets, but the issues with the plugin are seemingly crawling out of the woodwork.

Basically, when trying to get Virtuemart modules to appear on the sidebar on the VM e-Tickets category browse page, I get an error telling me that I've exceeded my max memory allowance, referencing:

"...exhausted (tried to allocate 523800 bytes) in /home/royalmar/public_html/administrator/components/com_virtuemart/classes/ps_database.php on line 72"

The line in question is where virtuemart sets the database SQL query for later execution. Doing a simple Custom HTML module does not trigger said issue.

Now, I've gone into the php.ini on the server and upped initially to 128M memory, the issue still remains with the full error looking like so:

"Fatal error: Allowed memory size of 134217728 bytes exhausted (tried to allocate 523800 bytes) in /home/royalmar/public_html/administrator/components/com_virtuemart/classes/ps_database.php on line 72"

Going in and upping the memory limit to 256M creates a different issue, in which I get a 500 internal server error. This error kicks in at the 132M mark.

Currently, I'm using the Advanced Module Manager for Joomla 1.5 to manage the module assignment to the virtuemart component. This is because I can't link the VM e-tickets category browse page directly from a menu, and thus I'm targeting the component itself (which works when using a simple custom html module). Considering I have a login and cart module on the shop index page and the product page, it would make sense to have the same sidebar on the category browse page, so getting this issue sorted would be great.
Fatal Error: Allowed ...
Category: Customer Support
emo
One thing I noticed with the quantity box is that it doesn't disappear when the Recently Viewed Products section isn't active (as you've not viewed any other products), the quantity box remains visible even after page load. However, the moment the Recently View Products list starts loading, the quantity box disappears. To me, this is suggesting a conflict somewhere, but I'm having issues tracking it down as the Chrome developer tools console doesn't seem to be showing anything except a Mootools issue regarding the menu. Nothing is said about the rest of the javascript on the page.
Disappearing Quantit ...
Category: Customer Support
emo
Right, I'm coming across an issue with the product page, as despite changing the settings in the Virtuemart product side, I can't seem to get the quantity field to appear. When activated on the back-end, the quantity field appears momentarily during page load, but then quickly disappears. I'm also noticing that the menu effect is getting corrupted on the page, so I'm suspecting a javascript conflict of some sort.

Our template for the site is a RocketTheme template for Joomla 1.5, and it uses Mootools 1.2.5. Are there issues regarding Mootools or certain Mootools scripts with VM or e-Tickets scripts?
Disappearing Quantit ...
Category: Customer Support
emo
I'm having issues with getting the template/flypage/etc to the category page to appear properly when I'm trying to link it to a menu item. As I only have a single category, I'm trying to go past the shop frontpage and straight into the category page so to display the tickets available. However, the system seems to load a different browse page when linked to a menu using the Category ID, as opposed to what you see when clicking through to a Category from the main browse page.

Am I missing a menu parameter in order to achieve this? Or is it not possible to do what I'm trying to achieve through the joomla 1.5 menu system?
Getting the VM e-tic ...
Category: Customer Support
emo
Thanks a lot, I've been able to get a ticket put together now. I also noted that you can put custom attributes into the ticket, though the means to do this isn't described in the documentation. How do you do that? Not really an urgent or necessary step, but would be handy and a nice touch for the ticket details.
Customising Ticket t ...
Category: Customer Support
emo
Just to confirm, can images and background images be used in the ticket templates? I'm trying to put together a layout and design for the tickets being used on the e-Tickets system, but what I've done so far doesn't seem to be registering on the PDF side of things (would like to have at least a Logo and Background). I made sure to use inline CSS styling as to not rely on linked styling. Would I also need to use table layouts or can I get away with divs and positioned layouts?

Knowing what I can and can't with the system will help in getting this finally ironed out for a client.

Thanks.
Customising Ticket t ...
Category: Customer Support
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