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Ticket Checking Error
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TOPIC: Ticket Checking Error

Ticket Checking Error 12 years, 4 months ago #28768

Hello again,

I keep getting these two errors whenever I try to validate a ticket:

- Your organization does not have a permission to validate the ticket.
- No ticket found. Maybe, this ticket type is not selected.

My user is in the organisation and I've set the organisation permissions to all and the ticket type to VMeTicket. I've also tried setting the user permissions within virtuemart to shopper, demo, storeadmin, and admin and none have worked. Any idea what I'm doing wrong?
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Re: Ticket Checking Error 12 years, 4 months ago #28769

  • pedu
  • OFFLINE
  • Posts: 177
Dear,

The permission to check the ticket has only the owner organization.
You must be logged in as Joomla user that is in the owner organization to check the ticket.
ARTIO Support Team
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Re: Ticket Checking Error 12 years, 4 months ago #28793

I am logged in as a user withing the owner organisation, I still get the same errors.
The topic has been locked.

Re: Ticket Checking Error 12 years, 4 months ago #28849

Reinstalled the Component/Recreated the ticket and it seems to be working fine now.
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Re: Ticket Checking Error 12 years, 2 months ago #30096

  • ali
  • OFFLINE
  • Posts: 6
i cannot validate tickets:

i get an error message as follows:

Your organization does not have a permission to validate the ticket.
No ticket found. Maybe, this ticket type is not selected.

how can i solve this problem
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Re: Ticket Checking Error 12 years, 2 months ago #30120

  • pedu
  • OFFLINE
  • Posts: 177
Hello,

the problem is in organization and permission. To be able validate the ticket, you must be logged-in as Joomla user, that is assigned to owner organization of the ticket.
ARTIO Support Team
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