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Technical Support

We do our best to provide our services in maximum quality and availability. If you hit any problems with our products, services or simply have a questions, please, do not hesitate to contact us. We always try to respond to your inquiries in the shortest time possible.

There are several ways how you can obtain support from us:

For general support and basic support on our free products:

  1. you may browse and search this and related sections at our site to find answers to frequently asked questions (FAQs), common problem solutions, basic installation procedures and similar information
  2. visit our support forums and read questions and answers to them from other customers, users and our moderators, if you do not find issues you are interested you may also post your own questions or notes
  3. If you need to get your problem solved fast and proffesionally, then purchase a support time. Some of our experts will then be reserved for you to assist you with your problem.

For support on our commercial products and customers paying for support:

  1. Visit our support forum and check for categories for paying customers
  2. send us an email to support@artio.net
  3. call one of our hot-line numbers (in business hours):
    in Czech Republic: (+420) 603 784 732, 552 301 235
    in Finland: (+358) 400 789 592, 14 716 155

Ostrava, 23.7.2010 - During the last two weeks, we have released several significant JoomSEF related updates. All new, comprehensive JoomSEF documentation and user manual, minor release JoomSEF 3.6.6 and several SEO extensions updates.

 

Ostrava, 9.7.2010 - We have just released fixes for several popular JoomSEF SEO components for: AdsManager, AlphaContent, DocMAN, jDownloads, JomSocial, Kunena. The extensions fix bugs reported by users and add support of new features. Use our JoomSEF online update system to get them.

 
Ostrava, 1.7.2010 - An updated version of graphs component ARTIO FusionCharts for Joomla has been released. Latest version includes improved charts and fixes minor bugs related to reported UTF-8 encoding problems. Download last version
 

Ostrava, 23.6.2010 - Dear JoomSEF and Joomla CMS users. We have just published a first version of ARTIO JoomSEF - Joomla SEO component that is compatible with long expected Joomla 1.6. Please note that both Joomla 1.6 and JoomSEF 4 are still in BETA quality, but available for you to test it.

 

Ostrava, 22.1.2010 - ARTIO designed and created new website for University Hospital Ostrava. The project was based on Joomla! CMS, which communicates with hospital information system to display most accurate and up-to-date information.

Check on news and facts about University Hospital Ostrava on the website. Available in czech language, english version is coming soon. See also project details.

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Ostrava, 12.5.2010 - ARTIO has started an affiliate programme. If you want to support our products, spread word about them using banners or links and earn some money at the same time, become our affiliate. The offer is open for anyone who will help market our products in a standard and fair ways. Register as affiliate now!