Hi
I run the latest VM Invoice on the lates VM and Joomla. For some days now, the extra fiels do not show on the customer emails any more.

Information Field Position is set to "Footer all pages)

Any help would be highly appreciated.

Thanks!

Klaus

Extra fields do not show on customer email

Solved the problem already myself.

It was a problem with the preconfigurated template of the older version of VM-Invoice.
I made a reset at the template of the invoice and the PDF works again. Unfortunately my settings have been lost and i did have to adjust the template again to my needs, which is pretty tricky.

You find the reset bottom at the backend of VM-Invoice.
Go to: Invoice Configuration and choose the tab "Invoice Template"
At the very bottom you will find a bottom saying: "Restore to the original Template"
As it says, your settings are mostly gone after that, but only the template settings not things like languages, different fields etc.

Hi
I upgraded Artio Invoice to 1.7.10 and now I do only get empty PDF-Files when I download them.

It doesn't matter if the server is running on PHP 5.2.17 or 5.3.10 it produces the same empty pages:

System: linux, PHP 5.2.17
Joomla: 1.5.25
VirtueMart 1.19 stable

Everything was running smooth for months before upgrading!

Any ideas would be very appreciatied

Just for Information:

Upgraded Virtuemart today from 1.4 to 1.9
Running on Joomla 1.5.3

Invoice 1.5.2ist is still running well on VirtueMart 1.9. Thanks!

O.k.

After going deeper into this matter, I realise this is not a problem of invoice component but rather of VirtueMart in connection with the Rocket Theme Template Mynxx and its shopping cart system. But that is a subject of another forum.

Well, I say thanks! for your professional solution to my problems.

Hi Jan

Thank you for the fix. Now it works fine!
I realy like the way you did the edit form. Very well done!

Still, there is a small problem. The app does not count the tax value.

I added a sreen shot, so you could see, what I mean.

Thanks!

Regards, Klaus

I just liked to test it myself.
But as I do not like to test it on the live site running I installed a test backup. Bad luck: the update cannot be installed on a test-site :-((.

I think there should be urgently a possiblity to install it on a second URL as a test site. You should always give the opportunity for the reason one can check its function first on a non-live site than have the live shop to break down if there would be a bug.

Regards
Klaus

Dear Jan
Sorry to say so, but I personally think you make your live a bit easy by just refering to the server. We installed about 15 Jommla Webpages on this provider and everything works fine for years. It is only your new update, which does not want to produce pdf files....
So I think, as we all payed for this extension, you should provide a bit more of a solution than just hand to problem over to the sever or us.
Again, sorry to say so, but if you want so sell your extension, it must work well not just...
I switch back to invoice 1.0 which is, regarded to its well function options, still the best version so far. Again, this is my opinion.

Regards
Klaus

Hi
I've updated to 1.4.7 today (after i update to 1.5.1 brought only php pages instead of pdf pages!!)
After my old installation has run smothly the version 1.4.7 does not calculate the tax rates anymore. Instead it shows the price twice - see attachement.

Thanks for a fast solution

Klaus

I have a similar problem but get index.php files instead of pdf files.

this happened after I upgraded from 1.4.7 to 1.5.1. So it it probably rather a fault of the upgrade than a server misconfiguration. This is very unpleasant I've to say.

Thanks for a fast solution to the problem

Klaus