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Serious! Customer&admin reservations out of sync.
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Universal booking and reservations component for Joomla!.

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TOPIC: Serious! Customer&admin reservations out of sync.

Serious! Customer&admin reservations out of sync. 7 years, 10 months ago #45059

I have serious problem.
Customer view shows that almost all items are full booked. That is not the truth. There is many days available.
Calendar is not synced correctly. This will cause that I can not rent items to customers and is total disaster to my business.

I need this fixed quickly because it's summer and I rent summer cottages.

I can give Joomla username and pw, if needed.

I attach 2 pictures where you can see the problem. Customer view shows there is only one day available 6.7. When I go to backend I sorted reservations by arrival date. So cottage number 5 there was customer 25 to 26.6. There is no customer coming 26.6. but is red and can not book it!

I have allowed same day booking.

I really hope you could help to resolve this problem.
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Re: Serious! Customer&admin reservations out of sync. 7 years, 10 months ago #45069

This is not just one case. There is several other situations like this.
I have 2.2.4. version. When I tried to update latest version I had to do it unzipping files to server and then I managed to update. After that customer view went wrong. I had to install older version. I don't know what was going on. Maybe it was my template (what shoud follow all standars).

Anyway, I still need help with those "ghost" reservations.
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Re: Serious! Customer&admin reservations out of sync. 7 years, 10 months ago #45076

  • vebi
  • OFFLINE
  • Posts: 444
Hello,

there was some problem with night booking solved in 2.2.7 version.
Please, try to update to the newest version.
ARTIO Support Team
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Re: Serious! Customer&admin reservations out of sync. 7 years, 10 months ago #45087

We updated Book it to latest version 2.2.9 We still have same and new problems.
Calendars are not synced. There should be many days free at customer view. Back end view shows different days available.
I think the whole system is corrupted someway. I attach 2 pictures where you can see that it's all wrong. 6. to 7.july is free. When I click next month button the same day is booked. What is that?

Also the reservation site look is wrong after update. There is no pictures, € sign etc. You said it's matter of settings. I can not understand what should I change at settings.

Now I have lost coulpe of hundred euros because all errors of this booking system. Booking systems shows that almost all is booked and I have 3 pairs of cottage keys at table at the evening because customers can not make bookings.

I need quick help. I can give Joomla username and pw to you Artio crew. I really need this fixed.
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Re: Serious! Customer&admin reservations out of sync. 7 years, 10 months ago #45089

I forgot the other picture. Here it is.
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Re: Serious! Customer&admin reservations out of sync. 7 years, 10 months ago #45093

Hello!

I really need this problem fixed as quick as possible. This affect so much to our little business.
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