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Calendars become unbookable if customer navigates
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TOPIC: Calendars become unbookable if customer navigates

Calendars become unbookable if customer navigates 5 years, 8 months ago #42082

I have the booking system set up for 3-5 nights booking for one price and 6 or more nights at a reduced price.
Works great, Unless the customer navigates away from the page for any reason, tries to book a second trailer (item) for instance. Then the calendar becomes unselctable/ unbookable and/or the colors and pricing shows up different.
Examples with screenshots:

Normal booking navigated to by Availabilty Calendar. Screenshot shows Calendars showing exactly correct.

awesomescreenshot.com/00c235bb24

Customer Uses "Next Month" link at bottom of calendars. Calendars become unselctable/ un bookable.
awesomescreenshot.com/08d235bj90

Customer uses Reset on Availability Calendar and navigates back to book in March / April
Calendar is still unselctable/un bookable.

awesomescreenshot.com/0e8235bx0e

Calendars remain this way until browser cache and cookies are cleared. Screen shot shows calendars as they should be with a Grey box on the left for 3-5 day booking and a Green box on the right for 6 or more days booking.
awesomescreenshot.com/01b235cf81

I currently have the site set for No Caching in the server settings, but I have tried both Caching and No Caching and get the same results.
Last Edit: 5 years, 8 months ago by DanielD.
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Re: Calendars become unbookable if customer navigates 5 years, 8 months ago #42083

Screenshots of my settings:
Settings:
Reservation Settings:
awesomescreenshot.com/055235gx98
Prices:
awesomescreenshot.com/0c3235gr09
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Re: Calendars become unbookable if customer navigates 5 years, 8 months ago #42122

  • jitr
  • OFFLINE
  • ARTIO Support
  • Posts: 1432
Hello, I think that problem is that your are missing checkboxes near of prices. When you navigate to the next or previous page then information about selected prices is lost.

Try update to the latest version 2.2.3. There is some fix what could help.

I suppose that you have a template based on gantry framework. Please try disable checkbox styling in template configuration.
ARTIO Support Team
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Re: Calendars become unbookable if customer navigates 5 years, 8 months ago #42131

I am using Gantry framework on this site. Input styling is disabled.
I'm a bit afraid to upgrade as this site is complete and was supposed to be live on the 15th of Dec,only waiting for these few problems with the booking system to go live. I see the upgrade to 2.2.3 shows quite a few fixes.
If I upgrade will I loose the info already put into the system and will it effect css styling that I have done?
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Re: Calendars become unbookable if customer navigates 5 years, 8 months ago #42132

  • jitr
  • OFFLINE
  • ARTIO Support
  • Posts: 1432
Check this FAQ www.artio.net/faqs/booking/troubles/i-us...boxes-on-prices-list

We need disable Input Styling and Build Titles Spans
ARTIO Support Team
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Re: Calendars become unbookable if customer navigates 5 years, 8 months ago #42138

Disabling Title Spans seemed to fix the problem. Thank you.
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