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TOPIC: Email Template

Email Template 5 years, 11 months ago #41939

Hi I added a couple of custom fields in the email templates and the return I get just shows the field tags.
I searched the forums first but don't see anything wrong in what I did.
Here are the fields:
How did you hear about us? {HOWDID}
Delivery Location {DELIVERY}

the return email I get shows:

Customer note This is a test note.

How did you hear about us? {HOWDID}

Delivery Location {DELIVERY}

Not sure what I did wrong. Do the new fields have to be between the object tags? {OBJECT} {/OBJECT}
or is there something I am just not seeing?
Screen shot provided.
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Re: Email Template 5 years, 11 months ago #41940

Tried to include screen shot but it did not show.
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Re: Email Template 5 years, 11 months ago #41941

Version:
Version: 2.0.3
Date: 2013-05-16
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Re: Email Template 5 years, 11 months ago #42039

  • jitr
  • OFFLINE
  • ARTIO Support
  • Posts: 1432
Hello, did you created this fields? Creating is in Configuration/Customer Fields. Bottom of page is area extra fields.
ARTIO Support Team
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Re: Email Template 5 years, 11 months ago #42043

Yes I created the fields in the Customer Fields Extra fields option. I finally got them working using a name value pair.
We wanted this:
How did you hear about us? |Text field box|

I tried many,many different configurations,nothing worked until I tried using only two words as shown below.
Referred By {REFERRED BY}

I wish your documentation actually said only a one or two word name/value pair would work because many of the existing marks in the template are short sentences with only one word as the mark. This does not seem to work in adding extra fields. Only one or two word matched pairs work.
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Re: Email Template 5 years, 11 months ago #42055

  • jitr
  • OFFLINE
  • ARTIO Support
  • Posts: 1432
Hello

For me it works.
I created custom field with name: How did you hear about us?
In e-mail template I use {HOW DID YOU HEAR ABOUT US?}
ARTIO Support Team
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