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Ticket Order over 10 Tickets will not load correct
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TOPIC: Ticket Order over 10 Tickets will not load correct

Ticket Order over 10 Tickets will not load correct 6 years, 10 months ago #39573

The exact thing that happens is that the page stops loading like it would once the .pdf file opens, but no .pdf file opens up. I cannot get the tickets from the user or administrator end. Like I said, this only occurs on ticket orders of 10+ tickets. It also occurs on Cash-Desk purchases of over 10 tickets
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Re: Ticket Order over 10 Tickets will not load correct 6 years, 9 months ago #39602

  • maju
  • OFFLINE
  • Posts: 1108
Hello,

What version of E-Tickets do you have installed?
And it stops loading means that you see completely no ticket and tickets are only broken?
ARTIO Support Team
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Re: Ticket Order over 10 Tickets will not load correct 6 years, 9 months ago #39612

Version - Joomla Extension 2.1.1
The page just stays blank with the URL on the top. Usually, when working correctly the page loads, to a blank page, and a .pdf file opens from which I print the tickets. What happens here is that that .pdf file never opens nor downloads.
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Re: Ticket Order over 10 Tickets will not load correct 6 years, 9 months ago #39631

  • maju
  • OFFLINE
  • Posts: 1108
Can you check log files if there are any errors?

Maybe it is stopped on maximal_execution_time. Or there can be problem with font that if you print ticket where is used special character, then final pdf is blank. I hope, logs will say us more.
ARTIO Support Team
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Re: Ticket Order over 10 Tickets will not load correct 6 years, 9 months ago #39634

It looks like the Maximal Execution Time was exceeded, it was set at 30 seconds. I recreated the issues and posted the Error Codes below. What should I do to fix this issue?
[11-Jun-2013 07:35:58] PHP Fatal error: Maximum execution time of 30 seconds exceeded in /directory/com_vmeticket/includes/tcpdf/tcpdf.php on line 9090
[11-Jun-2013 07:36:32] PHP Fatal error: Maximum execution time of 30 seconds exceeded in /directory/components/com_vmeticket/includes/tcpdf/tcpdf.php on line 9485
[11-Jun-2013 07:36:37] PHP Fatal error: Maximum execution time of 30 seconds exceeded in /directory/components/com_vmeticket/includes/tcpdf/tcpdf.php on line 9485
Last Edit: 6 years, 9 months ago by dfsteel95.
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Re: Ticket Order over 10 Tickets will not load correct 6 years, 9 months ago #39635

[19-Jan-2013 09:21:09] PHP Warning: Division by zero in /directory/components/com_vmeticket/views/image/view.html.php on line 150

[19-Jan-2013 09:21:09] PHP Warning: getimagesize() [<a href='function.getimagesize'>function.getimagesize</a>]: Filename cannot be empty in /directory/components/com_vmeticket/views/image/view.html.php on line 202

[19-Jan-2013 09:21:09] PHP Warning: imagecopyresampled(): supplied argument is not a valid Image resource in /directory/components/com_vmeticket/views/image/view.html.php on line 113

[19-Jan-2013 09:22:48] PHP Warning: getimagesize() [<a href='function.getimagesize'>function.getimagesize</a>]: Filename cannot be empty in /directory/components/com_vmeticket/views/image/view.html.php on line 142
I have also had a lot of these warnings that I noticed on the Error Log file. I think there might have been an issue earlier on that occured every once and a while. I haven't seen it too recently but it could still be happening.
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