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Updating JoomSEF 3, Download-ID no longer valid
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Support forum for users using free edition of JoomSEF 3 (Joomla 1.5 compatible). These forums are mainly for mutual help between users.

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TOPIC: Updating JoomSEF 3, Download-ID no longer valid

Updating JoomSEF 3, Download-ID no longer valid 7 years, 3 months ago #36643

Hello,

We purchased JoomSEF 3 for our site in June 2009. I understand the paid support period is over but would like to keep the site JoomSEF up to date. How do we purchase an extension to our license? Do we need to?

Using the Automated Update system in JoomSEF, I've updated to 3.9.9 but now I see the "Joomla SEO powered by JoomSEF" on every page.

When I try to update to 3.10.0, the update page says "Entered Download ID has not been found in database. Please check that the ID is correct. If you think this is an error, please contact This e-mail address is being protected from spambots. You need JavaScript enabled to view it . You will obtain the non-paid version of JoomSEF when launching upgrade from ARTIO Server."

Do we just need to purchase JoomSEF3 again?

Thanks,
Chris
Last Edit: 7 years, 3 months ago by bianchi. Reason: typo

Re: Updating JoomSEF 3, Download-ID no longer valid 7 years, 3 months ago #36823

  • dajo
  • OFFLINE
  • Posts: 5070
Hi,

When you purchase JoomSEF you only get 1 year of free updates. You should have received an e-mail informing you about your update period being about to expire with an option to prolong it.
If the e-mail hasn't arrived for some reason, please just purchase JoomSEF again, update your Download ID in the Configuration with the new one and use the Upgrade page to get the paid version again.
ARTIO Support Team
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