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Support forum for customers who have purchased JoomSEF 3 (Joomla 1.5 compatible). Archive only, no new post can be added.

NOTE: This category has been locked. If you have purchased paid version, please, use our Support Ticket system instead. If you are using free edition, please see the Community Support section.
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TOPIC: Paid support

Paid support 9 years, 6 months ago #14717

After a virus injection on my website, i had a problem with this extension (404 problem, virtuemart plugin impossible to install) I payed the support, urgent, so I payed 30 euros more.
After 24 hours nothing changed, and the said that i had a database problem that needs more than 1 hour to solve it. I've asked how long they think it takes, and they reply (after 1 day!!!) that it takes 3-4 hours. It seemed so strange to me, to patch a database 3-4 hours?? So, after another day, and searching like a mad, i found the solution just here on this website, in the forum: disinstall, cancel the tables in the database, reinstall and DISABLE JF ROUTER PLUGIN.
So simple as that. 5 minutes work if you know what to do.
I payed 65 euros to have a quick solution to my problem, and at the end i did the job myself after 3 days of searching and getting mad.
This is Artio payed support.
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Re:Paid support 9 years, 6 months ago #14781

  • lubi
  • OFFLINE
  • Posts: 221
Sir,
if you had a virus injection, difficult to say what was destroyed. Yes, it could take 15 min. but also 3 hours .. who can knows
ARTIO Support Team
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