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how many website i can use if i paid for it?
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TOPIC: how many website i can use if i paid for it?

Re: how many website i can use if i paid for it? 7 years, 9 months ago #25535

  • jaku
  • OFFLINE
  • Posts: 2697
Hello,
we are ok to provide you with refund, in case that:
1. you state clearly what does not work
2. there is no configuration option how to fix it

We have asked you this many time, but I have not seen a simple statement what is the problem, only general answers of type "it does not work".
We want to improve this software and it is not an easy task as every server environment is a bit different.
However, we have also spent a lot of time answering your questions and trying to help you. So if you want a refund, you need to give us a strong reason.
Maybe you gave it and I missed it. In such case, please, just point me to it.
ARTIO Support Team
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Re: how many website i can use if i paid for it? 7 years, 9 months ago #25538

www.artio.net/support-forums/m-turbo/mag...statichtml-sh/page-2

3 WEEKS AGO:
I have the same "too small or 404 error" message on clearly existing frontpage.
All seems to be setup just fine though. Any pointers where to look?

In addition to the above:
I am testing a multistore, on another domain than the admin.

These are our base dir settings, i assume these are right, or do they need a special prefix like magento config does with multistores?
/usr/www/virtual/in2/www.ADMINSITE.com/mage15

Tested site is here:
/usr/www/virtual/in2/www.MULTISTORESITE.com/

Please advise.


2ND POST SAME THREAD
I noticed the only store that had a cache page made is the first one in the list, top one on the websites tab. It is stored in the var/... directory, htaccess does not yet take care of actually using the page.

The other stores have the same setup and details (server, path).

When i try to make the htaccess for all stores/pages the admin url goes error 500.

I assume this htaccess in the main Magento admin directory will eventually hold all rewrite conditions for the multistores, right? Or do the htaccess files in each individual url have to be edited?



SAME THREAD, TWO WEEKS AGO

I'll reply to myself then ...

We have more than one URL per website (each storename is a seperate website), this does not work on our end and made our website unreachable for a while these past days.

I am not saying this script is the cause, but it is the only thing we're working with now.

I had hoped this would work out of the box, unfortunately it does not. The lack of support here doesn't help.

No tutorial on multistores under Websites. Only per website.

Another question before we'd like a refund:
Servername is added (not in screenshots, are in admin area), when we enter the name of the server, it is different from what is default filled in there (which we only saw after we UNinstalled, after which it installed itself again?!?). What was filled in was the URL (no www), is this what you use as servername, or does it need th eREAL servername what we filled in?

Either way, we've been trying for days to get it to work on our stores, we ended up with broken stores for two days:-(
Either our fault or well, not ...


Any chance of an explanation to multistores, or do we have to call it quits?


BY NOW YOU LOST US AS A CLIENT:

Ok, we had to spend each morning (including today) troubleshooting the 503 errors that were caused by this. We completely uninstalled twice now (no idea why it wasn't gone after first try), hoping it will not come back and it will not break our store again tomorrow.

Your lack in communication did not help, we're getting a refund.



YOU NEVER ENTERED THIS THREAD.


I'm not even going into other forums where we posted and our unanswered emails, since this is your OWN forum and you do not even attend to issues. You DID however answer NEW clients who WANT to BUY your software promptly.

Note that we did pay you 79$ to have these converations about it. It was for working software, which we never got. Not a problem if you take more note to what clients write, want, need.

Can i send you an invoice too for all the hours spend getting this sorted? If you had just talked with unhappy clients and use them to get your program fixed, you would have a good reputation and more clients in the future. You're trwing in your own windows buddy.
The topic has been locked.

Re: how many website i can use if i paid for it? 7 years, 9 months ago #25544

I 'had' to reply one more time to point you to some stuff.


jan wrote:
Hello,
we are ok to provide you with refund, in case that:
1. you state clearly what does not work
2. there is no configuration option how to fix it


1. we did many times, clearly
2. there isn't since it is a multistore with each store on its own domain


jan wrote:
We have asked you this many time, but I have not seen a simple statement what is the problem, only general answers of type "it does not work".


Do you actually read emails and support forums, or only sales questions?


jan wrote:
We want to improve this software and it is not an easy task as every server environment is a bit different.


Are we paid betatesters, or clients of a so called finished product?



You are really getting on our nerves.
The topic has been locked.

Re: how many website i can use if i paid for it? 7 years, 8 months ago #25694

  • jich
  • OFFLINE
  • Posts: 254
I am very sorry that our communication has come up to this point. It definitely was not our goal.

The truth is that your settings (one website - more urls) is nonstandard and is not even recommended (www.magentocommerce.com/knowledge-base/e...websites-stores-work). Of course we are willing to help anyone with the installation, configuration or adaptation their server. This still applies even to you, although I know that probably already do not want to continue this communication. I certenailly understand.

If you still had an interest in continuing communication please send an email to me ( This e-mail address is being protected from spambots. You need JavaScript enabled to view it ). Writing into every thread of this forum really does not make sense.

I still believe that everything will be resolved amicably.

Regards,

jich
ARTIO Support Team
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