Being Artio customer in 3 years and handling 16 clients whom also are paying customers, I think I reached the limit about how to be treated here by a moderator called "Jan".

I did post 3 times here in this thread about an issue that even one Artio support team member called unsolved:

www.artio.net/support-forums/joomsef/joo...etting-messed/page-3

Here is some summary from the thread. After a question from user Alvok:



The Artio support member David answers with this:



I have the same problem and after Davids answer I post questions about when this unsolved problem will be solved.

Now with very unpleasent tone and manner the moderator Jan is closing that tread and asking me to read the forum properly!!!!!!!

I run one of sweden's largest IT-blog and have been working as project manager and consultant in 13 years. Handling customers is something that I value alot. I have had several phone contact with the Artio support team on behalf of clients that I handle and have been very pleased with the customer service until this very strange behaviour from Jan.

Mr. Jan:



I recommend you that you READ the posts in the threas more carefully before you use that tone and lock the thread. As I quoted David above this problem accures in some websites who do not want the /blog in the URL and is not solved according to him.

Fair enough, if I do not get an answer to why this tone was used against me without READING the previous posts in the thread then this will be my last contact with Artio.

Best regards

How long should we wait for an answer to support issues?!!

Hi,

I am running joomla 1.5.22 and Joomsef 3.7.6 with the same problem. When will this problem be solved? 4 clients of mine are using your paid version and this is messing up all the sites!