Being Artio customer in 3 years and handling 16 clients whom also are paying customers, I think I reached the limit about how to be treated here by a moderator called "Jan".
I did post 3 times here in this thread about an issue that even one Artio support team member called
unsolved:
www.artio.net/support-forums/joomsef/joo...etting-messed/page-3
Here is some summary from the thread. After a question from user Alvok:
Part of the problem resolved, but at the end of the URLs appears /blog.html. Tell me please, how do I remove this?
The Artio support member David answers with this:
In Content extension parameters you may set the "Add layout to URL" option to "Never", but it causes problems on some websites. Unfortunately, this hasn't been solved yet.
Best regards,
ARTIO Support Team
I have the same problem and after Davids answer I post questions about when this unsolved problem will be solved.
Now with very unpleasent tone and manner the moderator
Jan is closing that tread and asking me to read the forum properly!!!!!!!
I run one of sweden's largest IT-blog and have been working as project manager and consultant in 13 years. Handling customers is something that I value alot. I have had several phone contact with the Artio support team on behalf of clients that I handle and have been very pleased with the customer service until this very strange behaviour from Jan.
Mr. Jan:
You should read more carefully and not add same question to already resolved issue.
You might also want to read forum rules.
I recommend you that you READ the posts in the threas more carefully before you use that tone and lock the thread. As I quoted David above this problem accures in some websites who do not want the /blog in the URL and is not solved according to him.
Fair enough, if I do not get an answer to why this tone was used against me without READING the previous posts in the thread then this will be my last contact with Artio.
Best regards