I have sent all information and credentials to your address Diese E-Mail-Adresse ist gegen Spambots geschützt! Du musst JavaScript aktivieren, damit Du sie sehen kannst. as you requested the same day (5th of March).

- I turned on the Debug mode
- I have enable the Error reporting to Maximum
- It's not a white page but:

Internal Server Error
The server encountered an internal error or misconfiguration and was unable to complete your request.
Please contact the server administrator, webmaster@... and inform them of the time the error occurred, and anything you might have done that may have caused the error.
More information about this error may be available in the server error log.
Additionally, a 404 Not Found error was encountered while trying to use an ErrorDocument to handle the request.

- Joomla version 2.5
- I have access to php error log and nothing is reported (I can send it to you)
- I send you again the credentials by mail right now.

Thanks

Again...it's possible to know something?

You have a quite long support considering the importance of your component for a e-commerce site.

Do you think you're able to solve the problem?

Thanks

Hello,

may we have some news?
At the moment we are making our invoice manually.

Thanks

The page opened is:

Internal Server Error

The server encountered an internal error or misconfiguration and was unable to complete your request.
Please contact the server administrator, webmaster@sky-...net and inform them of the time the error occurred, and anything you might have done that may have caused the error.
More information about this error may be available in the server error log.
Additionally, a 404 Not Found error was encountered while trying to use an ErrorDocument to handle the request.

-----
In the debug console We have only this error:

JROOT/administrator/language/it-IT/it-IT.com_vminvoice.ini : errore(i) alla(e) linea(e) 165, 463
JROOT/administrator/language/en-GB/en-GB.com_vminvoice.ini : errore(i) alla(e) linea(e) 434, 466
JROOT/language/it-IT/it-IT.com_vminvoice.ini : errore(i) alla(e) linea(e) 36

But it's present in all tabs, even where we don't have problems.


Thanks

I've tried to uninstall and reinstall the component but I get the same 500 error on saving changes on the invoice tab.

We don't get any error with all the other tabs (DN config - general config....)

Thanks for help.

Once we've solved we try not to upgrade VM if it' s not necessary

Hi,

on the old invoices the shipping + vat is correct now.
Also the calculations seem correct by now

We have now the problem that we can not make any change in the invoice config page.

When the try to save the changes in the invoice config. tab we have a 500 internal server error

the save page goes to:

/administrator/index.php

instead of:

/administrator/index.php?option=com_vminvoice&controller=config&type=invoice

Hi,

We have just uninstalled your component.

If you release a new version I'll install it and give it a last try (even if it's really hard to go through all over again because it means a lot of time fixing template, logo, tags...)

For the vat in shipping we have tried all possible tax rules (of course the first try has be done with shipping + VatTax in VM setting)
But we'll try again after the new release.
Please let me know when because at the moment we have to make invoices manually outside VM


Thanks

I really can not understand how you can sell you component for invoices.

Also in the past we have seen that it calculates wrongs many amounts, but I thought it was because we didn't take much time to see all configs.
Now we have tried all configs possible and the component is useless.

It doesn't calculate the vat tax on shipping
It makes wrong calculations
If you insert a discount (like and override price) it calculate the Vat on discount and this amount will be added to the total!!! That's crazy!
You end to pay more vat then you should if you don't pay attention.

The component is a waste of time and money

I attache the .jpg ...sorry

Hi..never mind...thanks.

The real problem comes from Virtuemart, because it doesn't show the unit price without vat.

We had to change all site applying the VatTax instead a TaxBill and VM Invoice is working with this setting.

Could you please tell me where I can find the:

Total Net
Total Tax

you see in the attached invoice?



I can not find them in the file:en-GB.com_vminvoice.ini in order to copy them in the italian file.

Thanks

We have bought VM invoice some times ago and still can not use it.

We need to have the prices without vat, but when we create a rule in Virtuemart with VatTax it doesn't calculate correctly the discounts and vat on the items we sell.

So we had to create a rule Taxbill, but in this way in VM invoice we find -100% vat amount because the vat is not calculated from the extension.

Could you please help us?

Thanks

I'll try!!!

Many thanks.
And for Artio...they HAVE to fix it because it is not a free component. (and not so cheap)
We'll wait.
I'll post a negative feedback on the component page in joomla if they don't provide.

BB

Intanto che Artio si decide a rispondere....

Magari ti può essere utile quello che sto facendo..chissà.

Il mio problema con questo componente Vm invoice è proprio per l'Iva.
Per poter tenere i prezzi iva esclusa e calcolare l'iva sui prodotti e sul trasporto solo alla fine della fattura, ho dovuto creare una Tassa e Regola di calcolo chiamata "Tassazione per Fattura".
E faceva quello che diceva, mostrava i prezzi iva esclusa e poi metteva l'iva alla fine di tutte le operazioni.

Ma con il componente Artio mi dà l'errore, mettendomi iva -100% perchè non la vede proprio. Essendo in realtà una tassa, non la vede come iva.

Quindi sono dovuta tornare alla Regola: "Aliquota Iva per prodotto" con il risultato che mi mostra i prezzi con iva inclusa (nella pagina del prodotto poi mi fa vedere lo scorporo dell'iva) ma io volevo visualizzare i prezzi senz'iva.
(Ed ho dovuto anche modificare i trasporti perchè in questo modo me li lasciava senza Iva).
Avevo scaricato questo componente per avere un'impostazione migliore per la fattura e per potergli dare sia un numero che dicevo io, sia il formato della data d-m-y....
Mi ha risolto un problema e me ne ha creato un altro.

Da quello che vedo nelle tua schermata mi sembra che ci sia un problema nelle regole di calcolo.
(qualche somma di regole per intenderci)
Abbiamo lo stesso problema noi quando cerchiamo ad esempio di inserire una regola di sconto del 2% sui pagamenti con bonifici, ma senza scontare anche dalla spedizione . I calcoli non tornano, perchè sembra che vada a togliere una parte del totale, ci aggiunge l'iva e poi va a togliere un tot anche dalla spedizione...insomma un casino. (Boh..io non ho capito come fare)

Riguarda bene le regole e tasse, e anche l'ordine in cui sono posizionate dato che dovrebbe (dico dovrebbe perchè ho qualche dubbio in merito) prendere la regola dal nr più basso a quello più alto.

Spero possa essere di qualche utilità...
Ciao

I have quite the same problem, but the iva is showing at -100%

Some suggestions?