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TOPIC: Cannot access customer support forum

Cannot access customer support forum 14 years, 4 months ago #29750

  • oculusmm
  • OFFLINE
  • Posts: 13
Hi,

I just bought this product and cannot access the customer support forum.

R
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Re: Cannot access customer support forum 14 years, 3 months ago #30078

  • pedu
  • OFFLINE
  • Posts: 177
Hello,

are there some questions you are interested in? I'll try to answer them.
ARTIO Support Team
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Re: Cannot access customer support forum 14 years, 2 months ago #31196

  • janhoa
  • OFFLINE
  • Posts: 13
I also cannot post to eticket customer support forum....
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Re: Cannot access customer support forum 14 years, 2 months ago #31243

  • pedu
  • OFFLINE
  • Posts: 177
Hello,

The problem could appear if you order the product as non-logged user. In this case the order can't be joined with your account and you don't have the access to the customer's section.

If you'll send us the order number, we can update it manually.
ARTIO Support Team
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Re: Cannot access customer support forum 14 years, 2 months ago #31244

  • janhoa
  • OFFLINE
  • Posts: 13
my order number 00025096
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