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TOPIC: Cant upgrage to the paid edition

Cant upgrage to the paid edition 14 years, 1 month ago #32636

  • byronyasgur
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  • Posts: 16
My client bought the paid edition yesterday and sent me a mail with the download Ids ( there are two, one for the zip file and the other for the pdf ) .... i tried both but neither would work. I get this error
Your download ID is not valid. I can't upgrade your MTurbo.
. Can you help please.
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Re: Cant upgrage to the paid edition 14 years, 1 month ago #32643

  • jich
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  • Posts: 254
Make sure you type your download ID correctly. If you think download ID is correct, send it with registered url and order number to Diese E-Mail-Adresse ist gegen Spambots geschützt! Du musst JavaScript aktivieren, damit Du sie sehen kannst. . I will check it.
ARTIO Support Team
Last Edit: 14 years, 1 month ago by jich.
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Re: Cant upgrage to the paid edition 14 years, 1 month ago #32645

  • byronyasgur
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  • Posts: 16
No I found the problem. The video on your site says to just type in the ID and press the "Upgrade to full version" button but I think this is wrong you need to press "save configuration" first AFAICT

Thanks, it's registered now anyway.
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Re: Cant upgrage to the paid edition 13 years, 10 months ago #35292

  • webbyfox
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  • Posts: 1
I have same issue. Any help on this
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Re: Cant upgrage to the paid edition 13 years, 10 months ago #35412

  • jich
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  • Posts: 254
No I found the problem. The video on your site says to just type in the ID and press the "Upgrade to full version" button but I think this is wrong you need to press "save configuration" first AFAICT


Yes, you have right. There is need to press "save configuration" first. Thank you for the notice. We will fix that video.

I have same issue. Any help on this


Make sure you saved the configuration before pushing the button "Upgrade to full version", please.
ARTIO Support Team
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