Menu Content

Support

> Forums, FAQs & Paid Support
Welcome, Guest
Username Password: Remember me

Cant upgrage to the paid edition
(1 viewing) (1) Guest
Magento E-Commerce accelerator component.
  • Page:
  • 1

TOPIC: Cant upgrage to the paid edition

Cant upgrage to the paid edition 6 years, 11 months ago #32636

My client bought the paid edition yesterday and sent me a mail with the download Ids ( there are two, one for the zip file and the other for the pdf ) .... i tried both but neither would work. I get this error
Your download ID is not valid. I can't upgrade your MTurbo.
. Can you help please.

Re: Cant upgrage to the paid edition 6 years, 11 months ago #32643

  • jich
  • OFFLINE
  • Posts: 254
Make sure you type your download ID correctly. If you think download ID is correct, send it with registered url and order number to This e-mail address is being protected from spambots. You need JavaScript enabled to view it . I will check it.
ARTIO Support Team
Last Edit: 6 years, 11 months ago by jich.

Re: Cant upgrage to the paid edition 6 years, 11 months ago #32645

No I found the problem. The video on your site says to just type in the ID and press the "Upgrade to full version" button but I think this is wrong you need to press "save configuration" first AFAICT

Thanks, it's registered now anyway.

Re: Cant upgrage to the paid edition 6 years, 8 months ago #35292

I have same issue. Any help on this

Re: Cant upgrage to the paid edition 6 years, 7 months ago #35412

  • jich
  • OFFLINE
  • Posts: 254
No I found the problem. The video on your site says to just type in the ID and press the "Upgrade to full version" button but I think this is wrong you need to press "save configuration" first AFAICT


Yes, you have right. There is need to press "save configuration" first. Thank you for the notice. We will fix that video.

I have same issue. Any help on this


Make sure you saved the configuration before pushing the button "Upgrade to full version", please.
ARTIO Support Team
  • Page:
  • 1
Moderators: pedu
User Login Empty