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Can not update, what's problem?
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TOPIC: Can not update, what's problem?

Can not update, what's problem? 7 years, 11 months ago #44767

I have serious problems with version 2.2.4.so I hope update would resolve some of those. But I can not update. I have valid download id. When try to update from Arto server I get error: "Internal Server Error

The server encountered an internal error or misconfiguration and was unable to complete your request.

Please contact the server administrator, [no address given] and inform them of the time the error occurred, and anything you might have done that may have caused the error.

More information about this error may be available in the server error log."

When I try to upload package file I get error:" Internal Server Error

The server encountered an internal error or misconfiguration and was unable to complete your request.

Please contact the server administrator, [no address given] and inform them of the time the error occurred, and anything you might have done that may have caused the error.

More information about this error may be available in the server error log."

What can I do?
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Re: Can not update, what's problem? 7 years, 11 months ago #44771

  • vebi
  • OFFLINE
  • Posts: 444
Hello,

have you got any error in the server error log?
Did you try to contact your server administrator to check your problem?
ARTIO Support Team
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Re: Can not update, what's problem? 7 years, 11 months ago #44777

Now I got this error when trying to upgrade from artio server:

An error has occurred.
1060 Duplicate column name 'info' SQL=ALTER TABLE `gwfrc_booking_payment` ADD `info` TEXT NOT NULL AFTER `title`

I sent message to my server company, but I don't know do they help or not.
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Re: Can not update, what's problem? 7 years, 11 months ago #44778

Server guy told that maybe reason is long script running time. Now script max. running time is 60 seconds. They can increase time for PHP, if I pay 10 euros. Do you think does it help?

Here is some server logs:

[10-Jun-2014 10:20:51] WARNING: [pool u33230] child 11892, script /home/u33230/public_html/administrator/index.php (request: POST /administrator/index.php) execution timed out (65.016675 sec), terminating

[Tue Jun 10 10:20:51 2014] [error] [client 46.163.200.69] (32)Broken pipe: FastCGI: comm with server /var/lib/apache2/fastcgi/6a1608b9e49acb786aec13f0317ee858.fastcgi aborted: write failed, referer: www.papinniemicamping.net/administrator/...ing&view=upgrade

[Tue Jun 10 10:21:10 2014] [error] [client 46.163.200.69] FastCGI: incomplete headers (0 bytes) received from server /var/lib/apache2/fastcgi/6a1608b9e49acb786aec13f0317ee858.fastcgi, referer: www.papinniemicamping.net/administrator/...ing&view=upgrade
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Re: Can not update, what's problem? 7 years, 11 months ago #44782

  • jitr
  • OFFLINE
  • ARTIO Support
  • Posts: 1432
Hello, 60 seconds is enough. If you have a problem to update then you should reinstall. So first uninstall and install again from fresh package downloaded from here www.artio.net/e-shop/download-area. Such reinstalling does not delete any data.
ARTIO Support Team
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Re: Can not update, what's problem? 7 years, 11 months ago #44792

Now my booking system is like nightmare!

dl.dropboxusercontent.com/u/23030854/VIDEO0030.mp4

papinniemicamping.net/index.php/en/?Itemid=160
no info text, no pictures!

papinniemicamping.net/index.php/en/compo...cottage-1?Itemid=160
no pictures, some odd discount stuff, no € signs..

Dear Vebi or jitr, I can give you my Joomla username and pw, so could you check this out. I have no skills for this. Just write e-mail: matti.moller(at)gmail.comThank you.
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