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In some parent categories products do not show
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TOPIC: In some parent categories products do not show

In some parent categories products do not show 7 years, 7 months ago #33648

Hello, I have since some time the following issue:
- I have a shop with multiple main (parent) and sub categories)
- Apart from one category, all products have assigned more categories (parent + one or more sub categories). For example: CD (=parent), CD-reggae (=sub from parents), Island Records (=sub from publishers)
- in most of the categories it works fine, but in some (first only one, now three), the products do not show when clicking the parent category.

Example: When I click on DVD, I see
- a box with hyperlinks to the sub categories (DVD - reggae, etc)
- all DVDs listed

When I click on CD, I see
- a box with hyperlinks to the sub categories (DVD - reggae, etc)
- no products listed (even when they exist in the back end

Both parents have been set up identically. And I do not know why this started to happen first with one parent, and now with three.

When looking at the generated SEF urls, they exist in the system, but without hits...

I tried:
- create a new parent category (temp name: vinyl1), move all the sub categories from "vinyl" to "vinyl1", deleted "vinyl" and renamed "vinyl1" to "vinyl" - no result
- deleted cache (in ArtioSEF and in Joomla) - no effect
- purged all SEFurls - no result
- manually deleted all URLs with the old "vinyl" ID (from before renameing), to avoid confusion - no effect.
- used the "crawl" functionality in ArtioSEf - no effect.

Any idea what it could be? Thanks for your help!

web: www.reggaeshop.cz
Joomla 1.5.26
VM 1.1.9
AritoSEF 3.9.7
www.reggaeshop.cz :: djnesta.trenchtown-music.com :: Brno, The Czech Republic

Re: In some parent categories products do not show 7 years, 7 months ago #33652

  • dajo
  • OFFLINE
  • Posts: 5070
Hi,
Does the problem also occur if you try disabling SEO completely in Joomla's Global Configuration?
ARTIO Support Team

Re: In some parent categories products do not show 7 years, 7 months ago #33654

I wanted to try this (since I agree that is the thing to try first), but that relates to another issue I have: When I try to do this, I get a redirect error (The website encountered an error while retrieving www.reggaeshop.cz/administrator/index.php) and does not want to load - so I cannot change anything at this moment in the global configuration. I have tried a lot of things how to solve it (looked at many forum entries in Joomla or Virtuemart forums), but no result so far....
www.reggaeshop.cz :: djnesta.trenchtown-music.com :: Brno, The Czech Republic

Re: In some parent categories products do not show 7 years, 7 months ago #33666

So, I succeeded to solve the issue with Global Configuration not to be updated, using this thread - it was the crypt folder/file which was missing.
Then I tested the site with SEF off (both in Global Configuration as well as in the extension itself), cleaning cache etc everywhere ... result as I described at the beginning of my forum thread.
www.reggaeshop.cz :: djnesta.trenchtown-music.com :: Brno, The Czech Republic

Re: In some parent categories products do not show 7 years, 7 months ago #33702

  • dajo
  • OFFLINE
  • Posts: 5070
Hi,
If the problem remains even when SEF is disabled, it's not related to JoomSEF.
Check that your categories are really set up the same.
If you're interested we can offer you our paid support service to check what's the problem directly on your server. For more information see: www.artio.net/e-shop/support-services/joomla-related-support-1h
ARTIO Support Team
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