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Invoice display/download issue
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TOPIC: Invoice display/download issue

Invoice display/download issue 5 years, 3 months ago #45363

Hi
Clicking on the PDF icon to display an invoice open an error message in new browser window. Same for the batch downloading. Here it is (translated from my browser language the best I could):
Content Encoding Issue
The page you are trying to see can't be displayed as it uses a compression type that's invalid...
Please contact site owners.

Deactivating GZip, and the same actions open no error but an _empty_ Administration page.

Your help would be much appreciated.

Config:
VM Invoice (latest)
Joomla 2.5.24
Virtuemart 2.6.6
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Re: Invoice display/download issue 5 years, 3 months ago #45368

  • dajo
  • OFFLINE
  • Posts: 5070
Hi,

If there's only a white page displayed when you deactivate GZip, it means there's some PHP error encountered. Please either enable displaying errors or check your server's errors log and post the error message reported.
What version of PHP do you use? The latest VM Invoice requires PHP 5.3.
ARTIO Support Team
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Re: Invoice display/download issue 5 years, 3 months ago #45383

Hi thank you dajo for replying

Page's empty but not white: Attached a screenshot of the empty Administration page we get when clicking on the PDF icon to display an invoice: that is without gzip, Joomla Debug on Maximum & VM Debug: ON
Looks there's only Strict Standards warning.

PHP 5.4.24
VM Invoice (latest)
Joomla 2.5.24
Virtuemart 2.6.6

Please gzip has to be disabled for the component to work?

Thank you for your help.
Attachments:
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Re: Invoice display/download issue 5 years, 3 months ago #45394

  • dajo
  • OFFLINE
  • Posts: 5070
Hi,

It should work with GZip, I think the main problem is that it doesn't work for you even with GZip disabled, so there's some other issue.
Please post the URL that is displayed in the popup window address bar when you click the PDF icon (you can hide your domain, I just need the part after index.php).
ARTIO Support Team
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Re: Invoice display/download issue 5 years, 3 months ago #45399

Hi

It feels good to be supported ;)

URL of the popup window opened by clicking on the PDF icon (last column)
/index.php?option=com_vminvoice&controller=invoices&type=invoices&task=pdf&document_type=invoice&cid=4514

And URL when going for invoices batch download:
/index.php?option=com_vminvoice&controller=invoices&type=invoices

Looking forward for your help to solve this issue.
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Re: Invoice display/download issue 5 years, 3 months ago #45406

  • dajo
  • OFFLINE
  • Posts: 5070
Hi,

The URL is correct. Try disabling the Strict standards error reporting. The problem could be that errors are displayed before correct PDF headers are sent.
ARTIO Support Team
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